Table of Contents 
Target Namespace 
 
None 
 
Element and Attribute Namespaces 
Global element and attribute declarations belong to this schema's target namespace. 
By default, local element declarations belong to this schema's target namespace. 
By default, local attribute declarations belong to this schema's target namespace. 
 
 
 
Schema Composition 
This schema imports schema(s) from the following namespace(s):
 
This schema includes components from the following schema document(s):
 
 
 
 
Declared Namespaces 
Schema Component Representation 
<
xs:schema  attributeFormDefault ="
qualified " 
elementFormDefault ="
qualified ">
<xs:import  namespace ="C " schemaLocation ="../OCISchemaBASE.xsd "/>
<xs:include  schemaLocation ="../OCISchemaDataTypes.xsd "/>
<xs:include  schemaLocation ="../OCISchemaSearchCriteria.xsd "/>
...
</
xs:schema >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
AgentStatistics 
 
Abstract 
 
no 
 
Documentation 
        Contains Call Center Agent statistics for a given time frame.
       
 
XML Instance Representation 
<...> 
<numberOfCallsHandled> 
xs :int  </numberOfCallsHandled> 
[1] 
<numberOfCallsUnanswered> 
xs :int  </numberOfCallsUnanswered> 
[1] 
<averageCallSeconds> 
xs :int  </averageCallSeconds> 
[1] 
<totalTalkSeconds> 
xs :int  </totalTalkSeconds> 
[1] 
<totalStaffedSeconds> 
xs :int  </totalStaffedSeconds> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
AgentStatistics ">
<
xs:sequence >
<
xs:element  name ="
numberOfCallsHandled " 
type ="
xs :int 
 "/>
<
xs:element  name ="
numberOfCallsUnanswered " 
type ="
xs :int 
 "/>
<
xs:element  name ="
averageCallSeconds " 
type ="
xs :int 
 "/>
<
xs:element  name ="
totalTalkSeconds " 
type ="
xs :int 
 "/>
<
xs:element  name ="
totalStaffedSeconds " 
type ="
xs :int 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentAvailability 
 
Abstract 
 
no 
 
Documentation 
        Specifies an agent's login state (availability) for a particular Call Center.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<available> 
xs :boolean  </available> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterAgentAvailability ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
available " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentSettings 
 
Abstract 
 
no 
 
Documentation 
        Specifies an agent's settings for a particular Call Center.
        The skillLevel only applies to Premium agents.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<available> 
xs :boolean  </available> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterAgentSettings ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
available " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterAgentStatistics14sp9 
 
Abstract 
 
no 
 
Documentation 
        Contains Call Center statistics for a specified agent.
       
 
XML Instance Representation 
<...> 
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
<available> 
xs :boolean  </available> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterAgentStatistics14sp9 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
available " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdProfileReplacementNotificationEmailList 
 
Abstract 
 
no 
 
Documentation 
        List of email addresses to which the Agent Threshold Profile email is sent. The list replaces a previously configured list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterAgentThresholdProfileReplacementNotificationEmailList ">
<
xs:sequence >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterAgentUnavailableCodeStateModify 
 
Abstract 
 
no 
 
Documentation 
        Contains a Call Center Agent Unavailable Code and its active state
       
 
XML Instance Representation 
<...> 
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterAgentUnavailableCodeStateModify ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterQueueStatistics14sp9 
 
Abstract 
 
no 
 
Documentation 
        Contains Call Center Queue statistics.
       
 
XML Instance Representation 
<...> 
<numberOfBusyOverflows> 
xs :int  </numberOfBusyOverflows> 
[1] 
<numberOfCallsAnswered> 
xs :int  </numberOfCallsAnswered> 
[1] 
<numberOfCallsAbandoned> 
xs :int  </numberOfCallsAbandoned> 
[1] 
<numberOfCallsTransferred> 
xs :int  </numberOfCallsTransferred> 
[1] 
<numberOfCallsTimedout> 
xs :int  </numberOfCallsTimedout> 
[1] 
<averageNumberOfAgentsTalking> 
xs :decimal  </averageNumberOfAgentsTalking> 
[1] 
<averageNumberOfAgentsStaffed> 
xs :decimal  </averageNumberOfAgentsStaffed> 
[1] 
<averageWaitSeconds> 
xs :int  </averageWaitSeconds> 
[1] 
<averageAbandonmentSeconds> 
xs :int  </averageAbandonmentSeconds> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterQueueStatistics14sp9 ">
<
xs:sequence >
<
xs:element  name ="
numberOfBusyOverflows " 
type ="
xs :int 
 "/>
<
xs:element  name ="
numberOfCallsAnswered " 
type ="
xs :int 
 "/>
<
xs:element  name ="
numberOfCallsAbandoned " 
type ="
xs :int 
 "/>
<
xs:element  name ="
numberOfCallsTransferred " 
type ="
xs :int 
 "/>
<
xs:element  name ="
numberOfCallsTimedout " 
type ="
xs :int 
 "/>
<
xs:element  name ="
averageNumberOfAgentsTalking " 
type ="
xs :decimal 
 "/>
<
xs:element  name ="
averageNumberOfAgentsStaffed " 
type ="
xs :decimal 
 "/>
<
xs:element  name ="
averageWaitSeconds " 
type ="
xs :int 
 "/>
<
xs:element  name ="
averageAbandonmentSeconds " 
type ="
xs :int 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdReplacementNotificationEmailList 
 
Abstract 
 
no 
 
Documentation 
        List of email addresses to which the Call Center Queue Threshold email is sent. The list replaces a previously configured list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterQueueThresholdReplacementNotificationEmailList ">
<
xs:sequence >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReplacementSkilledAgents 
 
Abstract 
 
no 
 
Documentation 
        A list of agents grouped by skill levels.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReplacementSkilledAgents ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportAbandonedCallThresholdReplacementList 
 
Abstract 
 
no 
 
Documentation 
        A list of call center reporting abandoned call threshold seconds that replaces a previously configured list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportAbandonedCallThresholdReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportCurrentInterval 
 
Abstract 
 
no 
 
Documentation 
        The call center enhanced reporting report current interval, for example, current week.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportCurrentInterval ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportDataTemplateInfo 
 
Abstract 
 
no 
 
Documentation 
        Call center reporting data template info.
       
 
XML Instance Representation 
<...> 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportDataTemplateInfo ">
<
xs:sequence >
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportDataTemplateQueryFilterValueReplacementList 
 
Abstract 
 
no 
 
Documentation 
        A list of call center reporting data template query filter values that replaces a previously configured list.
        By convention, an element of this type may be set nill to clear the list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportDataTemplateQueryFilterValueReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportInterval 
 
Abstract 
 
no 
 
Documentation 
        Report interval for call center enhanced reporting scheduled reports. 
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportInterval ">
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportIntervalDates 
 
Abstract 
 
no 
 
Documentation 
        The call center enhanced reporting report interval, using dates.
       
 
XML Instance Representation 
<...> 
<startDate> 
xs :date  </startDate> 
[1] 
<endDate> 
xs :date  </endDate> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportIntervalDates ">
<
xs:sequence >
<
xs:element  name ="
startDate " 
type ="
xs :date 
 "/>
<
xs:element  name ="
startTime " 
type ="
HourMinute 
 
 "/>
<
xs:element  name ="
endDate " 
type ="
xs :date 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportPastInterval 
 
Abstract 
 
no 
 
Documentation 
        The call center enhanced reporting report past interval, for example, last 24 month.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportPastInterval ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportReplacementEmailList 
 
Abstract 
 
no 
 
Documentation 
        A list of call center reporting email addresses that replaces a previously configured list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportReplacementEmailList ">
<
xs:sequence >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportSchedule 
 
Abstract 
 
no 
 
Documentation 
        A schedule for call center enhanced reporting scheduled report. It can either be a fixed time schedule
        or recurring schedule
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportSchedule ">
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportScheduleRecurrence 
 
Abstract 
 
no 
 
Documentation 
        A recurring schedule for call center enhanced reporting scheduled report.
       
 
XML Instance Representation 
<...> 
<startDate> 
xs :date  </startDate> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportScheduleRecurrence ">
<
xs:sequence >
<
xs:element  name ="
timeZone " 
type ="
TimeZone 
 
 "/>
<
xs:element  name ="
startDate " 
type ="
xs :date 
 "/>
<
xs:element  name ="
scheduleTime " 
type ="
HourMinute 
 
 "/>
<
xs:element  name ="
recurrence " 
type ="
Recurrence 
 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportScheduleTime 
 
Abstract 
 
no 
 
Documentation 
        A scheduled time for call center enhanced reporting scheduled report.
       
 
XML Instance Representation 
<...> 
<scheduleDate> 
xs :date  </scheduleDate> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportScheduleTime ">
<
xs:sequence >
<
xs:element  name ="
timeZone " 
type ="
TimeZone 
 
 "/>
<
xs:element  name ="
scheduleDate " 
type ="
xs :date 
 "/>
<
xs:element  name ="
scheduleTime " 
type ="
HourMinute 
 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterReportServiceLevelThresholdReplacementList 
 
Abstract 
 
no 
 
Documentation 
        A list of call center reporting service level threshold seconds that replaces a previously configured list.
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterReportServiceLevelThresholdReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterRoutingPriorityOrder 
 
Abstract 
 
no 
 
Documentation 
        Call center routing order
       
 
XML Instance Representation 
<...> 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterRoutingPriorityOrder ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportAgentSelection 
 
Abstract 
 
no 
 
Documentation 
        Either all agents or list of agents.
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
<allAgent> true  </allAgent> [1] 
<agentUserId> 
UserId 
  </agentUserId> 
[1..100] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportAgentSelection ">
<
xs:choice >
<
xs:element  name ="
allAgent " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportAgentSelectionAdminRead 
 
Abstract 
 
no 
 
Documentation 
         Either all agents or 2 list of agents: one for current and one for past (deleted) agents. 
         This is used when an admin reads a Scheduled Report.
         Each agent table has the following column headings:
         "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
        
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
<allAgent> true  </allAgent> [1] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportAgentSelectionAdminRead ">
<
xs:choice >
<
xs:element  name ="
allAgent " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:sequence >
<
xs:element  name ="
currentAgentTable " 
type ="
core :OCITable 
 
 "/>
</
xs:sequence >
</
xs:choice >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportAgentSelectionRead 
 
Abstract 
 
no 
 
Documentation 
        Either all agents or list of agents.
        The agent table has the following column headings:
        "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
<allAgent> true  </allAgent> [1] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportAgentSelectionRead ">
<
xs:choice >
<
xs:element  name ="
allAgent " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
</
xs:choice >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportCallCenterSelection 
 
Abstract 
 
no 
 
Documentation 
        Either all call centers or list of call centers.
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
<allCallCenter> true  </allCallCenter> [1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1..100] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportCallCenterSelection ">
<
xs:choice >
<
xs:element  name ="
allCallCenter " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportCallCenterSelectionRead 
 
Abstract 
 
no 
 
Documentation 
        User for admin read. Either all call centers or 2 lists of call centers: one for current and one for deleted call centers.
       
 
XML Instance Representation 
<...> 
Start Choice  [1] 
 
<allCallCenter> true  </allCallCenter> [1] 
<currentUserId> 
UserId 
  </currentUserId> 
[0..100] 
<pastUserId> 
UserId 
  </pastUserId> 
[0..100] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportCallCenterSelectionRead ">
<
xs:choice >
<
xs:element  name ="
allCallCenter " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:sequence >
<
xs:element  name ="
currentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
100 "/>
<
xs:element  name ="
pastUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
100 "/>
</
xs:sequence >
</
xs:choice >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportDNISSelection 
 
Abstract 
 
no 
 
Documentation 
        Either all DNIS under the specified Call Center or list of DNIS.
       
 
XML Instance Representation 
<...> 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
Start Choice  [1] 
 
<allDNIS> true  </allDNIS> [1] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportDNISSelection ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:choice >
<
xs:element  name ="
allDNIS " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:element  name ="
name " 
type ="
DNISName 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportDNISSelectionRead 
 
Abstract 
 
no 
 
Documentation 
        Either all DNIS under the specified Call Center or 2 lists of DNIS, one for current one for past (deleted).
       
 
XML Instance Representation 
<...> 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<deleted> true  </deleted> [0..1] 
Start Choice  [1] 
 
<allDNIS> true  </allDNIS> [1] 
<currentName> 
DNISName 
  </currentName> 
[0..100] 
<pastName> 
DNISName 
  </pastName> 
[0..100] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportDNISSelectionRead ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
deleted " 
type ="
xs :boolean 
 " 
fixed ="
true " 
minOccurs ="
0 "/>
<
xs:choice >
<
xs:element  name ="
allDNIS " 
type ="
xs :boolean 
 " 
fixed ="
true "/>
<
xs:sequence >
<
xs:element  name ="
currentName " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
100 "/>
<
xs:element  name ="
pastName " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
100 "/>
</
xs:sequence >
</
xs:choice >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportServiceLevelInclusions 
 
Abstract 
 
no 
 
Documentation 
        The call center enhanced reporting scheduled report inclusions related to the Service Level thresholds
       
 
XML Instance Representation 
<...> 
<includeOverflowTimeTransferedInServiceLevel> 
xs :boolean  </includeOverflowTimeTransferedInServiceLevel> 
[1] 
<includeOtherTransfersInServiceLevel> 
xs :boolean  </includeOtherTransfersInServiceLevel> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportServiceLevelInclusions ">
<
xs:sequence >
<
xs:element  name ="
includeOverflowTimeTransferedInServiceLevel " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
includeOtherTransfersInServiceLevel " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportServiceLevelInclusionsModify 
 
Abstract 
 
no 
 
Documentation 
        The call center enhanced reporting scheduled report modified inclusions related to the Service Level thresholds 
       
 
XML Instance Representation 
<...> 
<includeOverflowTimeTransferedInServiceLevel> 
xs :boolean  </includeOverflowTimeTransferedInServiceLevel> 
[0..1] 
<includeOtherTransfersInServiceLevel> 
xs :boolean  </includeOtherTransfersInServiceLevel> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterScheduledReportServiceLevelInclusionsModify ">
<
xs:sequence >
<
xs:element  name ="
includeOverflowTimeTransferedInServiceLevel " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
includeOtherTransfersInServiceLevel " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterSkillAgentList 
 
Abstract 
 
no 
 
Documentation 
        A list of agents for a particular skill Level.
       
 
XML Instance Representation 
<...> 
<agent> 
UserId 
  </agent> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterSkillAgentList ">
<
xs:sequence >
<
xs:element  name ="
agent " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallCenterStatisticsRange 
 
Abstract 
 
no 
 
Documentation 
        Statistics Range
       
 
XML Instance Representation 
<...> 
<start> 
xs :dateTime  </start> 
[1] 
<end> 
xs :dateTime  </end> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallCenterStatisticsRange ">
<
xs:sequence >
<
xs:element  name ="
start " 
type ="
xs :dateTime 
 "/>
<
xs:element  name ="
end " 
type ="
xs :dateTime 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallDispositionCodeActivation 
 
Abstract 
 
no 
 
Documentation 
        Contains a Call Center Call Disposition Code and its active state
       
 
XML Instance Representation 
<...> 
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
CallDispositionCodeActivation ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
CallDispositionCodeWithLevel 
 
Abstract 
 
no 
 
Documentation 
        Contains a Call Center Call Disposition Code and its Level
       
 
Schema Component Representation 
<
xs:complexType  name ="
CallDispositionCodeWithLevel ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Gets an existing default Call Center Agent Threshold Profile in an Enterprise.
        If includeAgentsTable is set to true, a table with the list of agents assigned to
        the profile is included in the response. The search criteria is used to filter the 
        list of agents to be included in the table.
        The response is either a EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<includeAgentsTable> 
xs :boolean  </includeAgentsTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
includeAgentsTable " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest.
        The agent table contains the agents assigned to the profile and 
        has column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
<
xs:element  name ="
agentTable " 
type ="
core :OCITable 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Add agent(s) to a Agent Threshold Profile.
        When an agent is assigned (added) to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a new Call Center Agent Threshold Profile in an Enterprise.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
<agentUserId> 
UserId 
  </agentUserId> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete agent(s) from a Agent Threshold Profile.
        Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Deletes an existing Call Center Agent Threshold Profile in an Enterprise.
        The default profile cannot be deleted.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise.
        An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent
        and the agent is not yet assigned to the profile.
        The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
        When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
        criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.
        The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Agent Threshold Profiles in the Enterprise.
        The response is either EnterpriseCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest.
        Contains a table with all the  Call Center Agent Threshold Profiles in the Enterprise.
        The column headings are: "Default", "Name", "Description".
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise.
        The response is either a EnterpriseCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentThresholdProfileGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest.
        The agentTable contains the agents assigned to the profile and has the column headings: 
        "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentThresholdProfileModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modifies an existing Call Center Agent Threshold Profile in the Enterprise.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentThresholdProfileModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Agent Unavailable Codes.
        The response is either EnterpriseCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest.
        Contains a table with column headings: "Is Active", "Code", "Description".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> 
core :OCITable 
  </unavailableCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a Call Center Agent Unavailable Code.
        The response is either EnterpriseCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 
 
Abstract 
 
no 
 
Documentation 
        Request the enterprise level data associated with Call Center Agents Unavailable Code Settings.
        The response is either an EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> 
xs :boolean  </enableAgentUnavailableCodes> 
[1] 
<forceUseOfAgentUnavailableCodes> 
xs :boolean  </forceUseOfAgentUnavailableCodes> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableAgentUnavailableCodes " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceUseOfAgentUnavailableCodes " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> 
xs :boolean  </enableAgentUnavailableCodes> 
[0..1] 
<forceUseOfAgentUnavailableCodes> 
xs :boolean  </forceUseOfAgentUnavailableCodes> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableAgentUnavailableCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceUseOfAgentUnavailableCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Call Disposition Codes.
        The response is either EnterpriseCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest.
        Contains a table with column headings: "Is Active", "Code", "Description".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> 
core :OCITable 
  </dispositionCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a Call Center Call Disposition Code.
        The response is either EnterpriseCallCenterCallDispositionCodeGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCallDispositionCodeGetRequest
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetUsageListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Centers and Route Points using the specified disposition code.
        The response is either EnterpriseCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetUsageListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCallDispositionCodeGetUsageListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest.
        The Type column contains either "Call Center" or "Route Point".
        Contains a table with column headings: "Group Id", "Id", "Name" and "Type".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeGetUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to set the active status of Call Center Call Disposition Codes.      
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCallDispositionCodeModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCurrentAndPastAgentGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to all the current and past agents in the enterprise.
        The searchCriteriaExactUserGroup does not apply to past agents.
        The response is either EnterpriseCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastAgentGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCurrentAndPastAgentGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest.
        Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedAgentUserTable> 
core :OCITable 
  </deletedAgentUserTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastAgentGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the current and past call centers for the enterprise.
        The searchCriteriaExactUserGroup does not apply to past call centers.
        The response is either EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isPremiumOnly> 
xs :boolean  </isPremiumOnly> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isPremiumOnly " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[0..*] 
<deletedServiceUserId> 
UserId 
  </deletedServiceUserId> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
deletedServiceUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterCurrentAndPastDNISGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the past and current DNIS for the Call Center for the enterprise.
        The response is either EnterpriseCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastDNISGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterCurrentAndPastDNISGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedName> 
DNISName 
  </deletedName> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterCurrentAndPastDNISGetListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
name " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
deletedName " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingBrandingGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the enterprise branding information.
        The response is either EnterpriseCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingBrandingGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingFileDescription> 
FileDescription 
  </brandingFileDescription> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
brandingFileDescription " 
type ="
FileDescription 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingBrandingModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the enterprise branding configuration.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all enabled call center report template for an enterprise.
        The response is either an EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest. 
        Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", 
        "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report", "Is Sampling Period Required", 
        "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", 
        "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter",
        "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", 
        "Abandoned Call Threshold Parameter Number" and "Scope".
        The possible values for "Level" are "System" and "Enterprise".
        The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and
        "Is Sampling Period Required" are "true" and "false".
        The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", 
        "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter"
        and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".
        The possible values for "Scope" are "Supervisor Only" and "Supervisor and Agent".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> 
core :OCITable 
  </reportTemplateTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingGetRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request to get an enterprise level call center enhanced reporting setting.
        The response is either an EnterpriseCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingGetRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingGetResponse19 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingGetResponse19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingModifyRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request to modify enterprise level call center enhanced reporting settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingModifyRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to add an Enterprise level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete an enterprise level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get enterprise level call center report template list.
        The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest.
        Contains a table with column headings: "Name", "Description", "Type" and "Enabled".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> 
core :OCITable 
  </reportTemplateTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get an enterprise level call center report template.
        The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify an enterprise level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[0..1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to add an enterprise level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
        The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete an enterprise level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of active enterprise level call center reporting scheduled reports.
        The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest. 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Level" are "System" and "Enterprise".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of completed enterprise level call center reporting scheduled reports.
        The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Level" are "System" and "Enterprise".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of enterprise level call center reporting scheduled reports.
        The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest. 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Status" are "Active", and "Completed".
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Level" are "System" and "Enterprise".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template.
        The response is either a EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. 
        Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and
        "Is Active".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> 
core :OCITable 
  </scheduleReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get an enterprise level call center reporting scheduled report.
        The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify an enterprise level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
        The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[0..1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 " 
minOccurs ="
0 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterGetRequest17sp4 
 
Abstract 
 
no 
 
Documentation 
        Request the enterprise level data associated with Call Center.
        The response is either an EnterpriseCallCenterGetResponse17sp4 or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterGetResponse17sp4 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterGetRequest17sp4.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> 
xs :boolean  </useSystemDefaultGuardTimer> 
[1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
useSystemDefaultGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterGetRoutingPolicyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request the enterprise call center routing policy.
        The response is either an EnterpriseCallCenterGetRoutingPolicyResponse
        or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterGetRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
EnterpriseCallCenterGetRoutingPolicyResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to EnterpriseCallCenterGetRoutingPolicyRequest.
        Contains a table with column headings: "Service User Id", "Name" and
        "Priority".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterGetRoutingPolicyResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the enterprise level data associated with Call Center
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> 
xs :boolean  </useSystemDefaultGuardTimer> 
[0..1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[0..1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
useSystemDefaultGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
EnterpriseCallCenterModifyRoutingPolicyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the enterprise call center routing policy.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EnterpriseCallCenterModifyRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageOptionsModify 
 
Abstract 
 
no 
 
Documentation 
        Estimated Wait Message Options
       
 
XML Instance Representation 
<...> 
<enabled> 
xs :boolean  </enabled> 
[0..1] 
<playPositionHighVolume> 
xs :boolean  </playPositionHighVolume> 
[0..1] 
<playTimeHighVolume> 
xs :boolean  </playTimeHighVolume> 
[0..1] 
<playUpdatedEWM> 
xs :boolean  </playUpdatedEWM> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EstimatedWaitMessageOptionsModify ">
<
xs:sequence >
<
xs:element  name ="
enabled " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playPositionHighVolume " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playTimeHighVolume " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playUpdatedEWM " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
None 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageOptionsRead17sp4 
 
Abstract 
 
no 
 
Documentation 
        Estimated Wait Message Options
       
 
XML Instance Representation 
<...> 
<enabled> 
xs :boolean  </enabled> 
[1] 
<playPositionHighVolume> 
xs :boolean  </playPositionHighVolume> 
[1] 
<playTimeHighVolume> 
xs :boolean  </playTimeHighVolume> 
[1] 
<playUpdatedEWM> 
xs :boolean  </playUpdatedEWM> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
EstimatedWaitMessageOptionsRead17sp4 ">
<
xs:sequence >
<
xs:element  name ="
enabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playPositionHighVolume " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playTimeHighVolume " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playUpdatedEWM " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAddAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Add agent(s) to a call center.
        The response is either SuccessResponse or ErrorResponse.
        If the skill level is not present for skill based premium call centers, the users will be set to skill level 1.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
Start Choice  [1] 
 
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:choice >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAddDNISRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center DNIS
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber> 
DN 
  </dnisPhoneNumber> 
[0..1] 
<useCustomCLIDSettings> 
xs :boolean  </useCustomCLIDSettings> 
[1] 
<callingLineIdPhoneNumber> 
DN 
  </callingLineIdPhoneNumber> 
[0..1] 
<useCustomDnisAnnouncementSettings> 
xs :boolean  </useCustomDnisAnnouncementSettings> 
[1] 
<allowOutgoingACDCall> 
xs :boolean  </allowOutgoingACDCall> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAddDNISRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
<
xs:element  name ="
dnisPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
extension " 
type ="
Extension17 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useCustomCLIDSettings " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
callingLineIdPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useCustomDnisAnnouncementSettings " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowOutgoingACDCall " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAddInstanceRequest19 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center instance to a group.
        The domain is required in the serviceUserId.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<enableVideo> 
xs :boolean  </enableVideo> 
[1] 
<enableReporting> 
xs :boolean  </enableReporting> 
[0..1] 
<allowCallerToDialEscapeDigit> 
xs :boolean  </allowCallerToDialEscapeDigit> 
[1] 
<resetCallStatisticsUponEntryInQueue> 
xs :boolean  </resetCallStatisticsUponEntryInQueue> 
[1] 
<allowAgentLogoff> 
xs :boolean  </allowAgentLogoff> 
[1] 
<allowCallWaitingForAgents> 
xs :boolean  </allowCallWaitingForAgents> 
[1] 
<allowCallsToAgentsInWrapUp> 
xs :boolean  </allowCallsToAgentsInWrapUp> 
[0..1] 
<overrideAgentWrapUpTime> 
xs :boolean  </overrideAgentWrapUpTime> 
[0..1] 
<forceDeliveryOfCalls> 
xs :boolean  </forceDeliveryOfCalls> 
[0..1] 
<enableAutomaticStateChangeForAgents> 
xs :boolean  </enableAutomaticStateChangeForAgents> 
[0..1] 
<externalPreferredAudioCodec> 
AudioFileCodec 
  </externalPreferredAudioCodec> 
[1] 
<internalPreferredAudioCodec> 
AudioFileCodec 
  </internalPreferredAudioCodec> 
[1] 
<playRingingWhenOfferingCall> 
xs :boolean  </playRingingWhenOfferingCall> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAddInstanceRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
enableVideo " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableReporting " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowCallerToDialEscapeDigit " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
escapeDigit " 
type ="
DtmfDigit 
 
 "/>
<
xs:element  name ="
resetCallStatisticsUponEntryInQueue " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowAgentLogoff " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowCallWaitingForAgents " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowCallsToAgentsInWrapUp " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
overrideAgentWrapUpTime " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceDeliveryOfCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableAutomaticStateChangeForAgents " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
externalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 "/>
<
xs:element  name ="
internalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 "/>
<
xs:element  name ="
playRingingWhenOfferingCall " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAddSupervisorListRequest 
 
Abstract 
 
no 
 
Documentation 
        Add supervisor(s) to a call center.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAddSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdDefaultProfileGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Gets an existing default Call Center Agent Threshold Profile in a Group.
        If includeAgentsTable is set to true, a table with the list of agents assigned to
        the profile is included in the response. The search criteria is used to filter the 
        list of agents to be included in the table.
        The response is either a GroupCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<includeAgentsTable> 
xs :boolean  </includeAgentsTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdDefaultProfileGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
includeAgentsTable " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentThresholdDefaultProfileGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest.
        The agent table contains the agents assigned to the profile and 
        has column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdDefaultProfileGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
<
xs:element  name ="
agentTable " 
type ="
core :OCITable 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileAddAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Add agent(s) to a Agent Threshold Profile.
        When an agent is assigned (added )to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a new Call Center Agent Threshold Profile in a Group.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
<agentUserId> 
UserId 
  </agentUserId> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileDeleteAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete agent(s) from a Agent Threshold Profile.
        Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Deletes an existing Call Center Agent Threshold Profile in a Group.
        The default profile cannot be deleted.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group.
        An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent
        and the agent is not yet assigned to the profile.
        The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
        When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
        criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.
        The response is either a GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Agent Threshold Profiles in the Group.
        The response is either GroupCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentThresholdProfileGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentThresholdProfileGetListRequest.
        Contains a table with all the  Call Center Agent Threshold Profiles in the Group.
        The column headings are: "Default", "Name", "Description".
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Gets an existing non-default Call Center Agent Threshold Profile in a Group.
        The response is either a GroupCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentThresholdProfileGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentThresholdProfileGetRequest.
        The agentTable contains the agents assigned to the profile and has the column headings: 
        "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address";
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentThresholdProfileModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modifies an existing Call Center Agent Threshold Profile in the Group.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentThresholdProfileModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Agent Unavailable Codes.
        The response is either GroupCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentUnavailableCodeGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentUnavailableCodeGetListRequest.
        Contains a table with column headings: "Is Active", "Code", "Description".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> 
core :OCITable 
  </unavailableCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a Call Center Agent Unavailable Code.
        The response is either GroupCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentUnavailableCodeGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterAgentUnavailableCodeGetRequest
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a Call Center Agent Unavailable Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 
 
Abstract 
 
no 
 
Documentation 
        Request the group level data associated with Call Center Agents Unavailable Code Settings.
        The response is either a GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> 
xs :boolean  </enableAgentUnavailableCodes> 
[1] 
<forceUseOfAgentUnavailableCodes> 
xs :boolean  </forceUseOfAgentUnavailableCodes> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableAgentUnavailableCodes " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceUseOfAgentUnavailableCodes " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterAgentUnavailableCodeSettingsModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the group level data associated with Call Center Agents Unavailable Code Settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> 
xs :boolean  </enableAgentUnavailableCodes> 
[0..1] 
<forceUseOfAgentUnavailableCodes> 
xs :boolean  </forceUseOfAgentUnavailableCodes> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterAgentUnavailableCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
enableAgentUnavailableCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceUseOfAgentUnavailableCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterBouncedCallGetRequest17 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's bounced call settings.
        The response is either a GroupCallCenterBouncedCallGetResponse17 or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterBouncedCallGetRequest17 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterBouncedCallGetResponse17 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterBouncedCallGetRequest17.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
<numberOfRingsBeforeBouncingCall> 
HuntNoAnswerRings 
  </numberOfRingsBeforeBouncingCall> 
[1] 
<enableTransfer> 
xs :boolean  </enableTransfer> 
[0..1] 
<bounceCallWhenAgentUnavailable> 
xs :boolean  </bounceCallWhenAgentUnavailable> 
[0..1] 
<alertCallCenterCallOnHold> 
xs :boolean  </alertCallCenterCallOnHold> 
[0..1] 
<bounceCallCenterCallOnHold> 
xs :boolean  </bounceCallCenterCallOnHold> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterBouncedCallGetResponse17 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableTransfer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
bounceCallWhenAgentUnavailable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
alertCallCenterCallOnHold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
bounceCallCenterCallOnHold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterBouncedCallModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's bounced call settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[0..1] 
<numberOfRingsBeforeBouncingCall> 
HuntNoAnswerRings 
  </numberOfRingsBeforeBouncingCall> 
[0..1] 
<enableTransfer> 
xs :boolean  </enableTransfer> 
[0..1] 
<bounceCallWhenAgentUnavailable> 
xs :boolean  </bounceCallWhenAgentUnavailable> 
[0..1] 
<alertCallCenterCallOnHold> 
xs :boolean  </alertCallCenterCallOnHold> 
[0..1] 
<bounceCallCenterCallOnHold> 
xs :boolean  </bounceCallCenterCallOnHold> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterBouncedCallModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
numberOfRingsBeforeBouncingCall " 
type ="
HuntNoAnswerRings 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableTransfer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
bounceCallWhenAgentUnavailable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
alertCallCenterCallOnHold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
bounceCallCenterCallOnHold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Call Disposition  Codes.
        The response is either GroupCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCallDispositionCodeGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCallDispositionCodeGetListRequest.
        Contains a table with column headings: "Is Active", "Code", "Description".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> 
core :OCITable 
  </dispositionCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a Call Center Call Disposition Code.
        The response is either GroupCallCenterCallDispositionCodeGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCallDispositionCodeGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCallDispositionCodeGetRequest
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeGetUsageListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Centers and Route Points using the specified disposition code.
        The response is either GroupCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetUsageListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCallDispositionCodeGetUsageListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest.
        The Type column contains either "Call Center" or "Route Point".
        Contains a table with column headings: "Id", "Name" and "Type".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeGetUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeModifyActiveListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to set the active status of Call Center Call Disposition Codes.      
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeModifyActiveListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCallDispositionCodeModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterComfortMessageBypassGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's comfort message bypass settings.
        The response is either a GroupCallCenterComfortMessageBypassGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterComfortMessageBypassGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterComfortMessageBypassGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterComfortMessageBypassGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
<playAnnouncementAfterRinging> 
xs :boolean  </playAnnouncementAfterRinging> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterComfortMessageBypassGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playAnnouncementAfterRinging " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterComfortMessageBypassModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's comfort message bypass settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[0..1] 
<playAnnouncementAfterRinging> 
xs :boolean  </playAnnouncementAfterRinging> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterComfortMessageBypassModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playAnnouncementAfterRinging " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCurrentAndPastAgentGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the current and past agents for the group.
        The response is either GroupCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastAgentGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCurrentAndPastAgentGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCurrentAndPastAgentGetListRequest.
        Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedAgentUserTable> 
core :OCITable 
  </deletedAgentUserTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastAgentGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCurrentAndPastCallCenterGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the current and past call centers for the group.
        The response is either GroupCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isPremiumOnly> 
xs :boolean  </isPremiumOnly> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastCallCenterGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isPremiumOnly " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCurrentAndPastCallCenterGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[0..*] 
<deletedServiceUserId> 
UserId 
  </deletedServiceUserId> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastCallCenterGetListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
deletedServiceUserId " 
type ="
UserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterCurrentAndPastDNISGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the past and current DNIS for the Call Center for the group.
        The response is either GroupCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastDNISGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterCurrentAndPastDNISGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedName> 
DNISName 
  </deletedName> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterCurrentAndPastDNISGetListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
name " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
deletedName " 
type ="
DNISName 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDeleteAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete agent(s) from a call center.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDeleteDNISRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a call center's DNIS.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDeleteDNISRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDeleteInstanceRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center instance from a group.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDeleteInstanceRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDeleteSupervisorListRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete supervisor(s) from a call center.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDeleteSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDistinctiveRingingGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the distinctive ringing configuration values for call center.
        The response is either a GroupCallCenterDistinctiveRingingGetResponse 
        or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDistinctiveRingingGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterDistinctiveRingingGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterDistinctiveRingingGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> 
xs :boolean  </distinctiveRingingCallCenterCalls> 
[1] 
<distinctiveRingingRingPatternForCallCenter> 
RingPattern 
  </distinctiveRingingRingPatternForCallCenter> 
[1] 
<distinctiveRingingForceDeliveryRingPattern> 
RingPattern 
  </distinctiveRingingForceDeliveryRingPattern> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDistinctiveRingingGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
distinctiveRingingCallCenterCalls " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
distinctiveRingingRingPatternForCallCenter " 
type ="
RingPattern 
 
 "/>
<
xs:element  name ="
distinctiveRingingForceDeliveryRingPattern " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterDistinctiveRingingModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the distinctive ringing configuration values for call center.
        
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<distinctiveRingingCallCenterCalls> 
xs :boolean  </distinctiveRingingCallCenterCalls> 
[0..1] 
<distinctiveRingingRingPatternForCallCenter> 
RingPattern 
  </distinctiveRingingRingPatternForCallCenter> 
[0..1] 
<distinctiveRingingForceDeliveryRingPattern> 
RingPattern 
  </distinctiveRingingForceDeliveryRingPattern> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterDistinctiveRingingModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
distinctiveRingingCallCenterCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
distinctiveRingingRingPatternForCallCenter " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
distinctiveRingingForceDeliveryRingPattern " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingBrandingGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the group branding information.
        The response is either GroupCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingBrandingGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingFileDescription> 
FileDescription 
  </brandingFileDescription> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
brandingFileDescription " 
type ="
FileDescription 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingBrandingModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the group branding configuration.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all enabled call center report template for a group.
        The response is either a GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
        Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", 
        "Is Call Center Required", "Is Call Center Dnis Required","Is Real Time Report", "Is Sampling Period Required", 
        "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", 
        "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter", 
        "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", 
        and "Abandoned Call Threshold Parameter Number".
        The possible values for "Level" are "System" and "Group".
        The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", 
        "Is Real Time Report" and "Is Sampling Period Required" are "true" and "false".
        The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", 
        "Service Level Threshold Parameter", "Service Level Inclusions Parameter","Service Level Objective Threshold Parameter" 
        and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> 
core :OCITable 
  </reportTemplateTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingGetRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request to get a group level call center enhanced reporting setting.
        The response is either a GroupCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingGetRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingGetResponse19 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingGetRequest19.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingGetResponse19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingModifyRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request to modify group level call center enhanced reporting settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingModifyRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to add a group level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete a group level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get group level call center report template list.
        The response is either a GroupCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest. 
        Contains a table with column headings: "Name", "Description", "Type" and "Enabled"
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> 
core :OCITable 
  </reportTemplateTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a group level call center report template.
        The response is either a GroupCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingReportTemplateModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify a group level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[0..1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to add a group level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
        The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete a group level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of active group level call center reporting scheduled reports.
        The response is either a GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System" and "Group".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of completed group level call center reporting scheduled reports.
        The response is either a GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System" and "Group".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a list of group level call center reporting scheduled reports.
        The response is either a GroupCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest. 
        Contains a table with column headings : "Schedule Name", "Description", "Created By",
        "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Status" are "Active", and "Completed".
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System" and "Group".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the call center reporting scheduled report in a group that uses a given group level report template.
        The response is either a GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
        Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor",
        and "Is Active".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> 
core :OCITable 
  </scheduleReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a group level call center reporting scheduled report.
        The response is either a GroupCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterEnhancedReportingScheduledReportModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify a group level call center reporting scheduled report.
        The response is either a SuccessResponse or an ErrorResponse.
        The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[0..1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 " 
minOccurs ="
0 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterForcedForwardingGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's forced forwarding settings.
        The response is either a GroupCallCenterForcedForwardingGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterForcedForwardingGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterForcedForwardingGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterForcedForwardingGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
<allowEnableViaFAC> 
xs :boolean  </allowEnableViaFAC> 
[1] 
<playAnnouncementBeforeForwarding> 
xs :boolean  </playAnnouncementBeforeForwarding> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterForcedForwardingGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowEnableViaFAC " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playAnnouncementBeforeForwarding " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterForcedForwardingModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's forced forwarding settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[0..1] 
<allowEnableViaFAC> 
xs :boolean  </allowEnableViaFAC> 
[0..1] 
<playAnnouncementBeforeForwarding> 
xs :boolean  </playAnnouncementBeforeForwarding> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterForcedForwardingModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forwardToPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
allowEnableViaFAC " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playAnnouncementBeforeForwarding " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of agents assigned to a call center.
        The response is either a
        GroupCallCenterGetAgentListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name", "Weight",
        "Phone Number", "Extension", "Department", "Email Address", "Skill Level".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetAnnouncementRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's announcement settings.
        The response is either a GroupCallCenterGetAnnouncementResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetAnnouncementResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetAnnouncementRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> 
xs :boolean  </playEntranceMessage> 
[1] 
<mandatoryEntranceMessage> 
xs :boolean  </mandatoryEntranceMessage> 
[1] 
<playPeriodicComfortMessage> 
xs :boolean  </playPeriodicComfortMessage> 
[1] 
<enableMediaOnHoldForQueuedCalls> 
xs :boolean  </enableMediaOnHoldForQueuedCalls> 
[1] 
<mediaOnHoldUseAlternateSourceForInternalCalls> 
xs :boolean  </mediaOnHoldUseAlternateSourceForInternalCalls> 
[0..1] 
<playWhisperMessage> 
xs :boolean  </playWhisperMessage> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAnnouncementResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
playEntranceMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
mandatoryEntranceMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playPeriodicComfortMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableMediaOnHoldForQueuedCalls " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
mediaOnHoldUseAlternateSourceForInternalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playWhisperMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetAvailableAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of users that can be assigned as agents to a given type of Call Center.
        Searching for users by group only makes sense when the call center is part of an Enterprise.
        The response is either GroupCallCenterGetAvailableAgentListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetAvailableAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetAvailableAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetAvailableSupervisorListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of users that can be assigned as supervisors to a Call Center.
        Searching for users by group only makes sense when the call center is part of an Enterprise.
        The response is either GroupCallCenterGetAvailableSupervisorListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAvailableSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetAvailableSupervisorListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetAvailableSupervisorListRequest.
        Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetAvailableSupervisorListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetDistinctiveRingingRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the distinctive ringing configuration values for call center.
        The response is either a GroupCallCenterGetDistinctiveRingingResponse 
        or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDistinctiveRingingRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetDistinctiveRingingResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetDistinctiveRingingRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> 
xs :boolean  </distinctiveRingingCallCenterCalls> 
[1] 
<distinctiveRingingRingPatternForCallCenter> 
RingPattern 
  </distinctiveRingingRingPatternForCallCenter> 
[1] 
<distinctiveRingingForceDeliveryRingPattern> 
RingPattern 
  </distinctiveRingingForceDeliveryRingPattern> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDistinctiveRingingResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
distinctiveRingingCallCenterCalls " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
distinctiveRingingRingPatternForCallCenter " 
type ="
RingPattern 
 
 "/>
<
xs:element  name ="
distinctiveRingingForceDeliveryRingPattern " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetDNISAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of agent who selected the DNIS as the outgoing call.
        The response is either GroupCallCenterGetDNISAgentListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetDNISAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetDNISAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetDNISAnnouncementRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's DNIS Announcements
        The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetDNISAnnouncementResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetDNISAnnouncementRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> 
xs :boolean  </playEntranceMessage> 
[1] 
<mandatoryEntranceMessage> 
xs :boolean  </mandatoryEntranceMessage> 
[1] 
<playPeriodicComfortMessage> 
xs :boolean  </playPeriodicComfortMessage> 
[1] 
<enableMediaOnHoldForQueuedCalls> 
xs :boolean  </enableMediaOnHoldForQueuedCalls> 
[1] 
<playWhisperMessage> 
xs :boolean  </playWhisperMessage> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISAnnouncementResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
playEntranceMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
mandatoryEntranceMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playPeriodicComfortMessage " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableMediaOnHoldForQueuedCalls " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playWhisperMessage " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetDNISListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of DNIS that are configured for a Call Center.
        The response is either GroupCallCenterGetDNISListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetDNISListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetDNISListResponse.
        Contains a table with column headings: "Name", "Phone Number", "Extension", "Priority", "Is Primary DNIS".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<displayDNISNumber> 
xs :boolean  </displayDNISNumber> 
[1] 
<displayDNISName> 
xs :boolean  </displayDNISName> 
[1] 
<promoteCallsFromPriority1to0> 
xs :boolean  </promoteCallsFromPriority1to0> 
[1] 
<promoteCallsFromPriority2to1> 
xs :boolean  </promoteCallsFromPriority2to1> 
[1] 
<promoteCallsFromPriority3to2> 
xs :boolean  </promoteCallsFromPriority3to2> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
displayDNISNumber " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
displayDNISName " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
promoteCallsFromPriority1to0 " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
promoteCallsFromPriority2to1 " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
promoteCallsFromPriority3to2 " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetDNISRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's DNIS.
        The response is either a GroupCallCenterGetDNISRequest or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetDNISResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetDNISResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber> 
DN 
  </dnisPhoneNumber> 
[0..1] 
<useCustomCLIDSettings> 
xs :boolean  </useCustomCLIDSettings> 
[1] 
<callingLineIdPhoneNumber> 
DN 
  </callingLineIdPhoneNumber> 
[0..1] 
<useCustomDnisAnnouncementSettings> 
xs :boolean  </useCustomDnisAnnouncementSettings> 
[1] 
<allowOutgoingACDCall> 
xs :boolean  </allowOutgoingACDCall> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetDNISResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
extension " 
type ="
Extension17 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useCustomCLIDSettings " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
callingLineIdPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useCustomDnisAnnouncementSettings " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowOutgoingACDCall " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetInstanceListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of Call Center instances within a group.
        The response is either GroupCallCenterGetInstanceListResponse or ErrorResponse.
        It is possible to get the instances within a specified department.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
groupDepartmentName " 
type ="
DepartmentName 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetInstanceListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetInstanceListRequest.
        Contains a table with column headings:
        "Service User Id", "Name", "Video", "Phone Number", "Extension", "Department", "Is Active", "Policy", "Type".
        The column values for "Video" and "Is Active" can either be true, or false.
        The column values for "Type" can be "Basic", "Standard" or "Premium".
        NOTE: prior to release 14, the policy column did not match the HuntPolicy enumerated type.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetInstanceQueueStatusRequest 
 
Abstract 
 
no 
 
Documentation 
        Get Call Center queue status.
        The response is either GroupCallCenterGetInstanceQueueStatusResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceQueueStatusRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetInstanceQueueStatusResponse 
 
Abstract 
 
no 
 
Documentation 
        Contains Call Center queue status and a table with column headings: 
        "User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<numberOfCallsQueuedNow> 
xs :int  </numberOfCallsQueuedNow> 
[1] 
<agentsCurrentlyStaffed> 
core :OCITable 
  </agentsCurrentlyStaffed> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceQueueStatusResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
numberOfCallsQueuedNow " 
type ="
xs :int 
 "/>
<
xs:element  name ="
agentsCurrentlyStaffed " 
type ="
core :OCITable 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetInstanceRequest19sp1 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the information of a Call Center instance.
        The response is either GroupCallCenterGetInstanceResponse19sp1 or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceRequest19sp1 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetInstanceResponse19sp1 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterGetInstanceRequest19sp1.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableVideo> 
xs :boolean  </enableVideo> 
[1] 
<enableReporting> 
xs :boolean  </enableReporting> 
[0..1] 
<allowCallerToDialEscapeDigit> 
xs :boolean  </allowCallerToDialEscapeDigit> 
[1] 
<resetCallStatisticsUponEntryInQueue> 
xs :boolean  </resetCallStatisticsUponEntryInQueue> 
[1] 
<allowAgentLogoff> 
xs :boolean  </allowAgentLogoff> 
[1] 
<allowCallWaitingForAgents> 
xs :boolean  </allowCallWaitingForAgents> 
[1] 
<allowCallsToAgentsInWrapUp> 
xs :boolean  </allowCallsToAgentsInWrapUp> 
[0..1] 
<overrideAgentWrapUpTime> 
xs :boolean  </overrideAgentWrapUpTime> 
[0..1] 
<forceDeliveryOfCalls> 
xs :boolean  </forceDeliveryOfCalls> 
[0..1] 
<enableAutomaticStateChangeForAgents> 
xs :boolean  </enableAutomaticStateChangeForAgents> 
[0..1] 
<externalPreferredAudioCodec> 
AudioFileCodec 
  </externalPreferredAudioCodec> 
[1] 
<internalPreferredAudioCodec> 
AudioFileCodec 
  </internalPreferredAudioCodec> 
[1] 
<playRingingWhenOfferingCall> 
xs :boolean  </playRingingWhenOfferingCall> 
[1] 
<callCenterQueueThresholdsIsActive> 
xs :boolean  </callCenterQueueThresholdsIsActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceResponse19sp1 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableVideo " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableReporting " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowCallerToDialEscapeDigit " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
escapeDigit " 
type ="
DtmfDigit 
 
 "/>
<
xs:element  name ="
resetCallStatisticsUponEntryInQueue " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowAgentLogoff " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowCallWaitingForAgents " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowCallsToAgentsInWrapUp " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
overrideAgentWrapUpTime " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceDeliveryOfCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableAutomaticStateChangeForAgents " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
externalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 "/>
<
xs:element  name ="
internalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 "/>
<
xs:element  name ="
playRingingWhenOfferingCall " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
callCenterQueueThresholdsIsActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetInstanceStatisticsReportingRequest17sp1 
 
Abstract 
 
no 
 
Documentation 
        Request to get the call center statistics reporting settings.
        The response is either GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceStatisticsReportingRequest17sp1 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1.
        Contains Call Center statistics reporting settings.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<generateDailyReport> 
xs :boolean  </generateDailyReport> 
[1] 
<reportingEmailAddress1> 
EmailAddress 
  </reportingEmailAddress1> 
[0..1] 
<reportingEmailAddress2> 
EmailAddress 
  </reportingEmailAddress2> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
generateDailyReport " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
reportingEmailAddress1 " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportingEmailAddress2 " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetInstanceStatisticsRequest14sp9 
 
Abstract 
 
no 
 
Documentation 
        Get Call Center queue and agent statistics.
        The response is either GroupCallCenterGetInstanceStatisticsResponse14sp9 or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceStatisticsRequest14sp9 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetInstanceStatisticsResponse14sp9 
 
Abstract 
 
no 
 
Documentation 
        Contains Call Center statistics.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetInstanceStatisticsResponse14sp9 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetRequest17sp4 
 
Abstract 
 
no 
 
Documentation 
        Request the Group level data associated with Call Center.
        The response is either a GroupCallCenterGetResponse17sp4 or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetResponse17sp4 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterGetRequest17sp4.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> 
xs :boolean  </useSystemDefaultGuardTimer> 
[1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
useSystemDefaultGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetRoutingPolicyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request the group call center routing policy.
        The response is either a GroupCallCenterGetRoutingPolicyResponse
        or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetRoutingPolicyResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterGetRoutingPolicyRequest.
        Contains a table with column headings: "Service User Id", "Name" and
        "Priority".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetRoutingPolicyResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetSupervisorListRequest16 
 
Abstract 
 
no 
 
Documentation 
        Get a list of supervisors assigned to a call center.
        The response is either a
        GroupCallCenterGetSupervisorListResponse16 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetSupervisorListRequest16 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetSupervisorListResponse16 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetSupervisorListRequest16.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetSupervisorListResponse16 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterGetUnlicensedAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of unlicensed users who are preventing the Call Center from upgrading to another type.
        The response is either GroupCallCenterGetUnlicensedAgentListRequest or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetUnlicensedAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterGetUnlicensedAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterGetUnlicensedAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Group Id",
        "Extension", "Department", "Email Address".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterGetUnlicensedAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterHolidayServiceGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's holiday service settings.
        The response is either a GroupCallCenterHolidayServiceGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterHolidayServiceGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterHolidayServiceGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterHolidayServiceGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playAnnouncementBeforeAction> 
xs :boolean  </playAnnouncementBeforeAction> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterHolidayServiceGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
holidaySchedule " 
type ="
HolidaySchedule 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playAnnouncementBeforeAction " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterHolidayServiceModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's holiday service settings.
        Only Group and Enterprise level schedules are accepted.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<playAnnouncementBeforeAction> 
xs :boolean  </playAnnouncementBeforeAction> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterHolidayServiceModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
holidaySchedule " 
type ="
HolidaySchedule 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
playAnnouncementBeforeAction " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyActiveInstanceListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to set the active status of Call Center instances.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyActiveInstanceListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceActivation " 
type ="
ServiceActivation 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the agent list for a call center.
        The response is either SuccessResponse or ErrorResponse.
        If the agentUserIdList is used for Skill Based Premium call centers, 
        the agents will be set to skill level 1.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
Start Choice  [1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyAnnouncementRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's announcement settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<playEntranceMessage> 
xs :boolean  </playEntranceMessage> 
[0..1] 
<mandatoryEntranceMessage> 
xs :boolean  </mandatoryEntranceMessage> 
[0..1] 
<playPeriodicComfortMessage> 
xs :boolean  </playPeriodicComfortMessage> 
[0..1] 
<enableMediaOnHoldForQueuedCalls> 
xs :boolean  </enableMediaOnHoldForQueuedCalls> 
[0..1] 
<mediaOnHoldUseAlternateSourceForInternalCalls> 
xs :boolean  </mediaOnHoldUseAlternateSourceForInternalCalls> 
[0..1] 
<playWhisperMessage> 
xs :boolean  </playWhisperMessage> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
playEntranceMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
mandatoryEntranceMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playPeriodicComfortMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableMediaOnHoldForQueuedCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
mediaOnHoldUseAlternateSourceForInternalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playWhisperMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyDistinctiveRingingRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the distinctive ringing configuration values for call center.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<distinctiveRingingCallCenterCalls> 
xs :boolean  </distinctiveRingingCallCenterCalls> 
[0..1] 
<distinctiveRingingRingPatternForCallCenter> 
RingPattern 
  </distinctiveRingingRingPatternForCallCenter> 
[0..1] 
<distinctiveRingingForceDeliveryRingPattern> 
RingPattern 
  </distinctiveRingingForceDeliveryRingPattern> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyDistinctiveRingingRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
distinctiveRingingCallCenterCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
distinctiveRingingRingPatternForCallCenter " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
distinctiveRingingForceDeliveryRingPattern " 
type ="
RingPattern 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyDNISAnnouncementRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center DNIS announcement settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> 
xs :boolean  </playEntranceMessage> 
[0..1] 
<mandatoryEntranceMessage> 
xs :boolean  </mandatoryEntranceMessage> 
[0..1] 
<playPeriodicComfortMessage> 
xs :boolean  </playPeriodicComfortMessage> 
[0..1] 
<enableMediaOnHoldForQueuedCalls> 
xs :boolean  </enableMediaOnHoldForQueuedCalls> 
[0..1] 
<playWhisperMessage> 
xs :boolean  </playWhisperMessage> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyDNISAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
<
xs:element  name ="
playEntranceMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
mandatoryEntranceMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playPeriodicComfortMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableMediaOnHoldForQueuedCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playWhisperMessage " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyDNISParametersRequest 
 
Abstract 
 
no 
 
Documentation 
      Modify the setting that are configured for all the DNIS in a Call Center.
      The response is either SuccessResponse or ErrorResponse.
     
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<displayDNISNumber> 
xs :boolean  </displayDNISNumber> 
[0..1] 
<displayDNISName> 
xs :boolean  </displayDNISName> 
[0..1] 
<promoteCallsFromPriority1to0> 
xs :boolean  </promoteCallsFromPriority1to0> 
[0..1] 
<promoteCallsFromPriority2to1> 
xs :boolean  </promoteCallsFromPriority2to1> 
[0..1] 
<promoteCallsFromPriority3to2> 
xs :boolean  </promoteCallsFromPriority3to2> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyDNISParametersRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
displayDNISNumber " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
displayDNISName " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
promoteCallsFromPriority1to0 " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
promoteCallsFromPriority2to1 " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
promoteCallsFromPriority3to2 " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyDNISRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's DNIS settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<newDNISName> 
DNISName 
  </newDNISName> 
[0..1] 
<dnisPhoneNumber> 
DN 
  </dnisPhoneNumber> 
[0..1] 
<useCustomCLIDSettings> 
xs :boolean  </useCustomCLIDSettings> 
[0..1] 
<callingLineIdPhoneNumber> 
DN 
  </callingLineIdPhoneNumber> 
[0..1] 
<useCustomDnisAnnouncementSettings> 
xs :boolean  </useCustomDnisAnnouncementSettings> 
[0..1] 
<allowOutgoingACDCall> 
xs :boolean  </allowOutgoingACDCall> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyDNISRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
dnisKey " 
type ="
DNISKey 
 
 "/>
<
xs:element  name ="
newDNISName " 
type ="
DNISName 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
dnisPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
extension " 
type ="
Extension17 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
useCustomCLIDSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
callingLineIdPhoneNumber " 
type ="
DN 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
useCustomDnisAnnouncementSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
priority " 
type ="
DNISPriority 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowOutgoingACDCall " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyInstanceRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request to modify a Call Center instance.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<enableVideo> 
xs :boolean  </enableVideo> 
[0..1] 
<enableReporting> 
xs :boolean  </enableReporting> 
[0..1] 
<allowCallerToDialEscapeDigit> 
xs :boolean  </allowCallerToDialEscapeDigit> 
[0..1] 
<escapeDigit> 
DtmfDigit 
  </escapeDigit> 
[0..1] 
<resetCallStatisticsUponEntryInQueue> 
xs :boolean  </resetCallStatisticsUponEntryInQueue> 
[0..1] 
<allowAgentLogoff> 
xs :boolean  </allowAgentLogoff> 
[0..1] 
<allowCallWaitingForAgents> 
xs :boolean  </allowCallWaitingForAgents> 
[0..1] 
<allowCallsToAgentsInWrapUp> 
xs :boolean  </allowCallsToAgentsInWrapUp> 
[0..1] 
<overrideAgentWrapUpTime> 
xs :boolean  </overrideAgentWrapUpTime> 
[0..1] 
<forceDeliveryOfCalls> 
xs :boolean  </forceDeliveryOfCalls> 
[0..1] 
<enableAutomaticStateChangeForAgents> 
xs :boolean  </enableAutomaticStateChangeForAgents> 
[0..1] 
<externalPreferredAudioCodec> 
AudioFileCodec 
  </externalPreferredAudioCodec> 
[0..1] 
<internalPreferredAudioCodec> 
AudioFileCodec 
  </internalPreferredAudioCodec> 
[0..1] 
<playRingingWhenOfferingCall> 
xs :boolean  </playRingingWhenOfferingCall> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyInstanceRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
policy " 
type ="
HuntPolicy 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableVideo " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableReporting " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowCallerToDialEscapeDigit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
escapeDigit " 
type ="
DtmfDigit 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
resetCallStatisticsUponEntryInQueue " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowAgentLogoff " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowCallWaitingForAgents " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowCallsToAgentsInWrapUp " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
overrideAgentWrapUpTime " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceDeliveryOfCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableAutomaticStateChangeForAgents " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
externalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
internalPreferredAudioCodec " 
type ="
AudioFileCodec 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playRingingWhenOfferingCall " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1 
 
Abstract 
 
no 
 
Documentation 
        Modify the Call Center statistics reporting frequency and destination.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<generateDailyReport> 
xs :boolean  </generateDailyReport> 
[0..1] 
<reportingEmailAddress1> 
EmailAddress 
  </reportingEmailAddress1> 
[0..1] 
<reportingEmailAddress2> 
EmailAddress 
  </reportingEmailAddress2> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
generateDailyReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportingEmailAddress1 " 
type ="
EmailAddress 
 
 " 
nillable ="
true " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportingEmailAddress2 " 
type ="
EmailAddress 
 
 " 
nillable ="
true " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyInstanceWeightedCallDistributionRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the weighted call distribution of a Call Center instance.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyInstanceWeightedCallDistributionRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
agentWeight " 
type ="
HuntAgentWeight 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the group level data associated with Call Center and
        the active status of Call Center instances.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> 
xs :boolean  </useSystemDefaultGuardTimer> 
[0..1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[0..1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
<
xs:element  name ="
useSystemDefaultGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifyRoutingPolicyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the group call center routing policy.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifyRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
groupId " 
type ="
GroupId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterModifySupervisorListRequest16 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the supervisor list for a call center.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterModifySupervisorListRequest16 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterNightServiceGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's night service settings.
        The response is either a GroupCallCenterNightServiceGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterNightServiceGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterNightServiceGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterNightServiceGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<forceNightService> 
xs :boolean  </forceNightService> 
[1] 
<allowManualOverrideViaFAC> 
xs :boolean  </allowManualOverrideViaFAC> 
[1] 
<playAnnouncementBeforeAction> 
xs :boolean  </playAnnouncementBeforeAction> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterNightServiceGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
businessHours " 
type ="
TimeSchedule 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceNightService " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
allowManualOverrideViaFAC " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playAnnouncementBeforeAction " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterNightServiceModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's night service settings.
        Only Group and Enterprise level schedules are accepted.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<forceNightService> 
xs :boolean  </forceNightService> 
[0..1] 
<allowManualOverrideViaFAC> 
xs :boolean  </allowManualOverrideViaFAC> 
[0..1] 
<playAnnouncementBeforeAction> 
xs :boolean  </playAnnouncementBeforeAction> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterNightServiceModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
businessHours " 
type ="
TimeSchedule 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
forceNightService " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
allowManualOverrideViaFAC " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
playAnnouncementBeforeAction " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterOverflowGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's overflow settings.
        The response is either a GroupCallCenterOverflowGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterOverflowGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterOverflowGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterOverflowGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<overflowAfterTimeout> 
xs :boolean  </overflowAfterTimeout> 
[1] 
<playAnnouncementBeforeOverflowProcessing> 
xs :boolean  </playAnnouncementBeforeOverflowProcessing> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterOverflowGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
overflowAfterTimeout " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playAnnouncementBeforeOverflowProcessing " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterOverflowModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's overflow settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<overflowAfterTimeout> 
xs :boolean  </overflowAfterTimeout> 
[0..1] 
<playAnnouncementBeforeOverflowProcessing> 
xs :boolean  </playAnnouncementBeforeOverflowProcessing> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterOverflowModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
overflowAfterTimeout " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playAnnouncementBeforeOverflowProcessing " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Add a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of Call Center Level and Organization Level Call Disposition Codes.
        The response is either GroupCallCenterQueueCallDispositionCodeGetListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterQueueCallDispositionCodeGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest.
        Contains a table with column headings: "Is Active", "Code", "Description" and "Level".
        Level column can be any of the values in the data type CallDispositionCodeLevel.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> 
core :OCITable 
  </dispositionCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a Call Center Call Disposition Code.
        The response is either GroupCallCenterQueueCallDispositionCodeGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterQueueCallDispositionCodeGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterQueueCallDispositionCodeGetRequest
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a Call Center Call Disposition Code.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeSettingsGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request the user level data associated with Call Center Call Disposition Code Settings.
        The response is either a GroupCallCenterQueueCallDispositionCodeSettingsGetResponse or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeSettingsGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterQueueCallDispositionCodeSettingsGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableCallDispositionCodes> 
xs :boolean  </enableCallDispositionCodes> 
[1] 
<includeOrganizationCodes> 
xs :boolean  </includeOrganizationCodes> 
[1] 
<forceUseOfCallDispositionCodes> 
xs :boolean  </forceUseOfCallDispositionCodes> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeSettingsGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableCallDispositionCodes " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
includeOrganizationCodes " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceUseOfCallDispositionCodes " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<enableCallDispositionCodes> 
xs :boolean  </enableCallDispositionCodes> 
[0..1] 
<includeOrganizationCodes> 
xs :boolean  </includeOrganizationCodes> 
[0..1] 
<forceUseOfCallDispositionCodes> 
xs :boolean  </forceUseOfCallDispositionCodes> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
enableCallDispositionCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
includeOrganizationCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceUseOfCallDispositionCodes " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueStatusNotificationGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the status configuration for a given call center.
        The response is either a GroupCallCenterQueueStatusNotificationGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueStatusNotificationGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterQueueStatusNotificationGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterQueueStatusNotificationGetRequest.
        The response contains the call center status configuration information.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableQueueStatusNotification> 
xs :boolean  </enableQueueStatusNotification> 
[1] 
<enableQueueDepthThreshold> 
xs :boolean  </enableQueueDepthThreshold> 
[1] 
<enableWaitingTimeThreshold> 
xs :boolean  </enableWaitingTimeThreshold> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueStatusNotificationGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
enableQueueStatusNotification " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableQueueDepthThreshold " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableWaitingTimeThreshold " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueStatusNotificationModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Set the status configuration for a given call center.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<enableQueueStatusNotification> 
xs :boolean  </enableQueueStatusNotification> 
[0..1] 
<enableQueueDepthThreshold> 
xs :boolean  </enableQueueDepthThreshold> 
[0..1] 
<enableWaitingTimeThreshold> 
xs :boolean  </enableWaitingTimeThreshold> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueStatusNotificationModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
enableQueueStatusNotification " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableQueueDepthThreshold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableWaitingTimeThreshold " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueThresholdsGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's queue Thresholds settings.
        The response is either a GroupCallCenterQueueThresholdsGetRequest or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueThresholdsGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterQueueThresholdsGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterQueueThresholdsGetRequest.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> 
xs :boolean  </isActive> 
[1] 
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[1] 
<notificationEmailAddress> 
EmailAddress 
  </notificationEmailAddress> 
[0..8] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueThresholdsGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
notificationEmailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterQueueThresholdsModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's queue Thresholds settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<isActive> 
xs :boolean  </isActive> 
[0..1] 
<enableNotificationEmail> 
xs :boolean  </enableNotificationEmail> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterQueueThresholdsModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
isActive " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableNotificationEmail " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterStrandedCallGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's stranded call settings.
        The response is either a GroupCallCenterStrandedCallGetResponse20 or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterStrandedCallGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterStrandedCallGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallGetResponse20 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterStrandedCallModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's stranded call settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterStrandedCallUnavailableGetRequest20 
 
Abstract 
 
no 
 
Documentation 
        Get a call center's stranded calls - unavailable settings.
        The response is either a GroupCallCenterStrandedCallUnavailableGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallUnavailableGetRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
GroupCallCenterStrandedCallUnavailableGetResponse20 
 
Abstract 
 
no 
 
Documentation 
        Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> 
xs :boolean  </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallUnavailableGetResponse20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
GroupCallCenterStrandedCallUnavailableModifyRequest20 
 
Abstract 
 
no 
 
Documentation 
        Modify a call center's stranded calls - unavailable settings.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> 
xs :boolean  </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
GroupCallCenterStrandedCallUnavailableModifyRequest20 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
transferPhoneNumber " 
type ="
OutgoingDNorSIPURI 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingBrandingGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the system branding information.
        The response is either SystemCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingBrandingGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<customBrandingFileDescription> 
FileDescription 
  </customBrandingFileDescription> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
customBrandingFileDescription " 
type ="
FileDescription 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingBrandingModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the system branding configuration.
        The response is either SuccessResponse or ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingDataTemplateGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the list of data template and the corresponding information in the system.
        The response is either a SystemCallCenterEnhancedReportingDataTemplateGetListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingDataTemplateGetListRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingDataTemplateGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingDataTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the call center enhanced reporting system settings.
        The response is either a SystemCallCenterEnhancedReportingGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingGetRequest.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> 
xs :boolean  </archiveReports> 
[1] 
<reportApplicationURL> 
URL 
  </reportApplicationURL> 
[0..1] 
<repositoryApplicationURL> 
URL 
  </repositoryApplicationURL> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
archiveReports " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
reportApplicationURL " 
type ="
URL 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
repositoryApplicationURL " 
type ="
URL 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the system settings for call center enhanced reporting.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> 
xs :boolean  </archiveReports> 
[0..1] 
<reportApplicationURL> 
URL 
  </reportApplicationURL> 
[0..1] 
<repositoryApplicationURL> 
URL 
  </repositoryApplicationURL> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
archiveReports " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportApplicationURL " 
type ="
URL 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
<
xs:element  name ="
repositoryApplicationURL " 
type ="
URL 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateAddRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to add a system level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete a system level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get system level call center report template list.
        The response is either a SystemCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest. 
        Contains a table with column headings: "Name", "Description", "Is Custom", "Type" and "Enabled"
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> 
core :OCITable 
  </reportTemplateTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a system level call center report template.
        The response is either a SystemCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingReportTemplateModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify a system level call center report template.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled> 
xs :boolean  </isEnabled> 
[0..1] 
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isEnabled " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the list of all active call center reporting scheduled reports in the system.
        The response is either a SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
searchCriteriaGroupId " 
type ="
SearchCriteriaGroupId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest 
        Contains a table with column headings : "Scheduled Report Name", "Description",
        "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", 
        "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
        For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the list of all completed call center reporting scheduled reports in the system.
        The response is either a SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
searchCriteriaGroupId " 
type ="
SearchCriteriaGroupId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest 
        Contains a table with column headings : "Scheduled Report Name", "Description",
        "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", 
        "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
        For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the list of all call center reporting scheduled reports in the system.
        The response is either an SystemCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
searchCriteriaGroupId " 
type ="
SearchCriteriaGroupId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest. 
        Contains a table with column headings : "Scheduled Report Name", "Description",
        "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report",  "Status", 
        "Report Template Name", "Report Template Level" and "Recurring".
        The "Created By" can be either "Administrator" or user id if created by supervisor.
        The possible values for "Status" are "Active", and "Completed".
        The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". 
        The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
        For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> 
core :OCITable 
  </scheduledReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get all the call center reporting scheduled report in the system that uses a 
        given system level report template. 
        The response is either a SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
        or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
        Contains a table with column headings: "Schedule Name", "Organization Type", "Service Provider Id", 
        "Group Id", "Created By", "Created By Supervisor", and "Is Active".
         The "Organization Type" is either "Service Provider" or "Enterprise".
         The "Created By" can be either "Administrator" or user id if created by supervisor.
         The possible values for "Created By Supervisor" are "true" and "false".
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> 
core :OCITable 
  </scheduleReportTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the system settings for the call center enhanced reporting scheduling tasks.
        The response is either a SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the system settings for the call center enhanced reporting scheduling tasks.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterGetRequest19 
 
Abstract 
 
no 
 
Documentation 
        Request the system level data associated with Call Center.
        The response is either a SystemCallCenterGetResponse19 or an
        ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterGetRequest19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
SystemCallCenterGetResponse19 
 
Abstract 
 
no 
 
Documentation 
        Response to SystemCallCenterGetRequest19.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultEnableGuardTimer> 
xs :boolean  </defaultEnableGuardTimer> 
[1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[1] 
<defaultPlayRingWhenOfferCall> 
xs :boolean  </defaultPlayRingWhenOfferCall> 
[1] 
<playToneToAgentForEmergencyCall> 
xs :boolean  </playToneToAgentForEmergencyCall> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterGetResponse19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
defaultFromAddress " 
type ="
EmailAddress 
 
 "/>
<
xs:element  name ="
defaultEnableGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
defaultPlayRingWhenOfferCall " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
playToneToAgentForEmergencyCall " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
SystemCallCenterModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Modify the system level data associated with Call Center.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress> 
EmailAddress 
  </defaultFromAddress> 
[0..1] 
<defaultEnableGuardTimer> 
xs :boolean  </defaultEnableGuardTimer> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
<defaultPlayRingWhenOfferCall> 
xs :boolean  </defaultPlayRingWhenOfferCall> 
[0..1] 
<playToneToAgentForEmergencyCall> 
xs :boolean  </playToneToAgentForEmergencyCall> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
SystemCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
defaultFromAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
defaultEnableGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
defaultPlayRingWhenOfferCall " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
playToneToAgentForEmergencyCall " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterAddSupervisedAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Assign agent(s) to a call center supervisor.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterAddSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterAgentDetailsGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the detail information of a Call Center Agent. Administrator, supervisor and agent
        itself can send this command.
        The response is either UserCallCenterAgentDetailsGetResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterAgentDetailsGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterAgentDetailsGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterAgentDetailsGetRequest. 
        Contains the detail information for a Call Center Agent.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isCallCenterBasicAssigned> 
xs :boolean  </isCallCenterBasicAssigned> 
[1] 
<isCallCenterStandardAssigned> 
xs :boolean  </isCallCenterStandardAssigned> 
[1] 
<isCallCenterPremiumAssigned> 
xs :boolean  </isCallCenterPremiumAssigned> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterAgentDetailsGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isCallCenterBasicAssigned " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isCallCenterStandardAssigned " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
isCallCenterPremiumAssigned " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterAgentSignOutRequest 
 
Abstract 
 
no 
 
Documentation 
        This request signs-out a call center agent. Administrator, supervisor and agent itself can sign-out an agent. 
        An empty OCI table in OCI-P response indicates success and the agent has been signed out. This sign-out 
        command will fail if the agent is the last signed-in agent of any standard or premium call center to 
        which she is currently joined. If the sign-out fails, the OCI-P response will contain a list of 
        Call Centers for which the agent is the last signed-in agent. 
        If this special logic is not needed, UserCallCenterModifyRequest19 can still be used to change 
        the agents ACD state without checking if the agent is the last signed-in agent.
        The response is either a UserCallCenterAgentSignOutResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterAgentSignOutRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterAgentSignOutResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterAgentSignOutRequest. 
        It contains a list of call centers for which the agent is the last signed-in agent.
        Contains a table with column headings: "Service User Id" and "Call Center Name".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterAgentSignOutResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterCallDispositionCodeGetAvailableListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get the list of available Call Center Call Disposition Codes to be used by a client.
        The response is either UserCallCenterCallDispositionCodeGetAvailableListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterCallDispositionCodeGetAvailableListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterCallDispositionCodeGetAvailableListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterCallDispositionCodeGetAvailableListRequest.
        This list may include Group/Enterprise level codes in addition to the Call Center level codes, 
        depending on the call center disposition codes settings.
        Only active codes are included in the list.
        Contains a table with column headings: "Code", "Description" and "Level".
        Level column can be any of the values in the data type CallDispositionCodeLevel.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> 
core :OCITable 
  </dispositionCodesTable> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterCallDispositionCodeGetAvailableListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterDeleteSupervisedAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Delete agent(s) from a call center supervisor.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<agentUserId> 
UserId 
  </agentUserId> 
[1..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterDeleteSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get the input parameter info for a call center report template.
        The response is either a UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isRealtimeReport> 
xs :boolean  </isRealtimeReport> 
[1] 
<requireAgentParam> 
xs :boolean  </requireAgentParam> 
[1] 
<requireCallCenterParam> 
xs :boolean  </requireCallCenterParam> 
[1] 
<requireCallCenterDnisParam> 
xs :boolean  </requireCallCenterDnisParam> 
[1] 
<requireSamplingPeriodParam> 
xs :boolean  </requireSamplingPeriodParam> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
isRealtimeReport " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
requireAgentParam " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
requireCallCenterParam " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
requireCallCenterDnisParam " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
requireSamplingPeriodParam " 
type ="
xs :boolean 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterEnhancedReportingScheduledReportDeleteRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to delete a call center reporting scheduled report created by a supervisor.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterEnhancedReportingScheduledReportGetRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to get a call center reporting scheduled report created by supervisor.
        The response is either a UserCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterEnhancedReportingScheduledReportGetResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to UserCallCenterEnhancedReportingScheduledReportGetRequest.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
<
xs:element  name ="
emailAddress " 
type ="
EmailAddress 
 
 " 
minOccurs ="
1 " 
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterEnhancedReportingScheduledReportModifyRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify a call center reporting scheduled report created by a supervisor.
        The response is either a SuccessResponse or an ErrorResponse.
        The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
<startDayOfWeek> 
DayOfWeek 
  </startDayOfWeek> 
[0..1] 
<reportTimeZone> 
TimeZone 
  </reportTimeZone> 
[0..1] 
Start Choice  [0..1] 
 
End Choice 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
startDayOfWeek " 
type ="
DayOfWeek 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
reportTimeZone " 
type ="
TimeZone 
 
 " 
minOccurs ="
0 "/>
<
xs:choice  minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetAgentSupervisorListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of supervisors for an agent on a given call center.
        The response is either a UserCallCenterGetAgentSupervisorListResponse
        or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAgentSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetAgentSupervisorListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterGetAgentSupervisorListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name",
        "Phone Number", "Extension", "Department", "Email Address", "IMP Id", 
		"Location Code".
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAgentSupervisorListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetAvailableCallCenterListRequest 
 
Abstract 
 
no 
 
Documentation 
        This request gets a list of all call centers which the user can be assigned to as an agent. 
        Some of the call centers may already have the user as an agent.  It is the clients 
        responsibility to discard the call centers that the user is already an agent of.
        The response is either a UserCallCenterGetAvailableCallCenterListResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAvailableCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
userId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetAvailableCallCenterListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterGetAvailableCallCenterListRequest.
        Contains a table with column heading: "Service User Id".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAvailableCallCenterListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetAvailableDNISListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request a list of available DNIS for agent to select.
        The response is either UserCallCenterGetAvailableDNISListResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAvailableDNISListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetAvailableDNISListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to UserCallCenterGetAvailableDNISListRequest.
        Contains a list of available DNIS for agent to select.
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<availableDNIS> 
DNISKey 
  </availableDNIS> 
[0..*] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetAvailableDNISListResponse ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
availableDNIS " 
type ="
DNISKey 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetRequest19 
 
Abstract 
 
no 
 
Documentation 
        Get the user's call center settings and the list of call centers the specified user belongs to.
        The response is either a UserCallCenterGetResponse19 or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
userId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetResponse19 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterGetRequest19.
        Contains the user's call center settings.
        Indicates whether the agent is current available (logged in) to each call center in the list.
        Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Available", "Logoff Allowed", "Type",
         "Priority","Routing Policy" and "Skill Level".
        The valid "Routing Type" values are "Priority Based" and "Skill Based". This column is only populated for Premium Call Centers.
        The valid "Skill Level" values are of from 1-20. This column is only populated for Premium Skill Based Call Centers.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useDefaultGuardTimer> 
xs :boolean  </useDefaultGuardTimer> 
[1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
<makeOutgoingCallsAsCallCenter> 
xs :boolean  </makeOutgoingCallsAsCallCenter> 
[0..1] 
<outgoingCallDNIS> 
DNISKey 
  </outgoingCallDNIS> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetResponse19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIDataResponse 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentACDState " 
type ="
AgentACDState 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useDefaultGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
makeOutgoingCallsAsCallCenter " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
outgoingCallDNIS " 
type ="
DNISKey 
 
 " 
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetSupervisedAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
       Get a list of agents supervised by a supervisor on a given call
        center.
        The response is either a UserCallCenterGetSupervisedAgentListResponse
       or an ErrorResponse.
       The search can be done using multiple criterias.
       If the searchCriteriaModeOr is present, any result matching any one criteria is included in the results. Otherwise, only
       results matching all the search criterias are included in the results. 
       If no search criteria is specified, all results are returned.
       In all cases, if a responseSizeLimit is specified and the number of matching results is more than this limit, then an
       ErrorResponse is returned.
       Specifying searchCriteriaModeOr without any search criteria results in an ErrorResponse.
      
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
<searchCriteriaModeOr> true  </searchCriteriaModeOr> [0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
searchCriteriaModeOr " 
type ="
xs :boolean 
 " 
fixed ="
true " 
minOccurs ="
0 "/>
<
xs:element  name ="
searchCriteriaDn " 
type ="
SearchCriteriaDn 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaUserId " 
type ="
SearchCriteriaUserId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
<
xs:element  name ="
searchCriteriaImpId " 
type ="
SearchCriteriaImpId 
 
 " 
minOccurs ="
0 " 
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetSupervisedAgentListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterGetSupervisedAgentListRequest.
        Contains a table with column headings: "User Id", "Last Name",
        "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension",
        "Department", "Email Address", "IMP Id", "Location Code".
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetSupervisedAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterGetSupervisorCallCenterListRequest 
 
Abstract 
 
no 
 
Documentation 
        Get a list of call centers the user is assigned to as a supervisor.
        The response is either a UserCallCenterGetSupervisorCallCenterListResponse or an
        ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetSupervisorCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Name 
UserCallCenterGetSupervisorCallCenterListResponse 
 
Abstract 
 
no 
 
Documentation 
        Response to the UserCallCenterGetSupervisorCallCenterListRequest.
        Contains a table with column headings: "Service User Id", "Phone Number", 
        "Extension", "Type" and "Priority".
       
 
XML Instance Representation 
<...> 
<!-- '
OCIResponse 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterGetSupervisorCallCenterListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterModifyCallCenterListRequest 
 
Abstract 
 
no 
 
Documentation 
        Request to modify the call center list for an agent.
        The response is either SuccessResponse or ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> 
UserId 
  </agentUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterModifyCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
agentUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterModifyRequest19 
 
Abstract 
 
no 
 
Documentation 
 
        Modifies the agents call center settings and the availability for an agent in one or more Call Centers.
        Contains a list specifying the desired availability status of one or more call centers.
        A default unavailable code will be used if the parameter agentUnavailableCode is not active, included or is invalid.
        Changing the agentACDState from unavailable to any other state will automatically clear the unavailable code.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
Application Data 
        <asDataModeSupported> true
</asDataModeSupported>
        <hssDataModeSupported> false
</hssDataModeSupported>
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useDefaultGuardTimer> 
xs :boolean  </useDefaultGuardTimer> 
[0..1] 
<enableGuardTimer> 
xs :boolean  </enableGuardTimer> 
[0..1] 
<useSystemDefaultUnavailableSettings> 
xs :boolean  </useSystemDefaultUnavailableSettings> 
[0..1] 
<forceAgentUnavailableOnDNDActivation> 
xs :boolean  </forceAgentUnavailableOnDNDActivation> 
[0..1] 
<forceAgentUnavailableOnPersonalCalls> 
xs :boolean  </forceAgentUnavailableOnPersonalCalls> 
[0..1] 
<forceAgentUnavailableOnBouncedCallLimit> 
xs :boolean  </forceAgentUnavailableOnBouncedCallLimit> 
[0..1] 
<forceAgentUnavailableOnNotReachable> 
xs :boolean  </forceAgentUnavailableOnNotReachable> 
[0..1] 
<makeOutgoingCallsAsCallCenter> 
xs :boolean  </makeOutgoingCallsAsCallCenter> 
[0..1] 
<outgoingCallDNIS> 
DNISKey 
  </outgoingCallDNIS> 
[0..1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterModifyRequest19 ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
userId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
agentACDState " 
type ="
AgentACDState 
 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useDefaultGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
enableGuardTimer " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
useSystemDefaultUnavailableSettings " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnDNDActivation " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnPersonalCalls " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnBouncedCallLimit " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
forceAgentUnavailableOnNotReachable " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
makeOutgoingCallsAsCallCenter " 
type ="
xs :boolean 
 " 
minOccurs ="
0 "/>
<
xs:element  name ="
outgoingCallDNIS " 
type ="
DNISKey 
 
 " 
minOccurs ="
0 " 
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
core :OCIRequest 
  (derivation method: extension) 
 
Sub-types: 
None 
 
Name 
UserCallCenterModifySupervisedAgentListRequest 
 
Abstract 
 
no 
 
Documentation 
        Modifies a list of users to be supervised by a supervisor on a call center.
        The response is either a SuccessResponse or an ErrorResponse.
       
 
XML Instance Representation 
<...> 
<!-- '
OCICommand 
 ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> 
UserId 
  </supervisorUserId> 
[1] 
<serviceUserId> 
UserId 
  </serviceUserId> 
[1] 
</...>
 
 
Schema Component Representation 
<
xs:complexType  name ="
UserCallCenterModifySupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension  base ="
core :OCIRequest 
 
 ">
<
xs:sequence >
<
xs:element  name ="
supervisorUserId " 
type ="
UserId 
 
 "/>
<
xs:element  name ="
serviceUserId " 
type ="
UserId 
 
 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
AgentACDState 
 
Content 
value  comes from list: {'Sign-In'|'Sign-Out'|'Available'|'Unavailable'|'Wrap-Up'} 
 
 
 
Documentation 
        Agent Automatic Call Distribution (ACD) State.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
AgentACDState ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Sign-In "/>
<xs:enumeration  value ="Sign-Out "/>
<xs:enumeration  value ="Available "/>
<xs:enumeration  value ="Unavailable "/>
<xs:enumeration  value ="Wrap-Up "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
AlertCallCenterCallOnHoldSeconds 
 
Content 
 
 
Documentation 
        Timer to alert CallCenter calls on hold
       
 
Schema Component Representation 
<
xs:simpleType  name ="
AlertCallCenterCallOnHoldSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="30 "/>
<xs:maxInclusive  value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
BounceCallCenterCallOnHoldSeconds 
 
Content 
 
 
Documentation 
        Timer to bounce CallCenter calls on hold 
       
 
Schema Component Representation 
<
xs:simpleType  name ="
BounceCallCenterCallOnHoldSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="30 "/>
<xs:maxInclusive  value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdAverageBusyInTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Average Busy In time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdAverageBusyInTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdAverageBusyOutTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Average Busy Out time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdAverageBusyOutTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdAverageWrapUpTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Average Wrap-Up time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdAverageWrapUpTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Current Agent State Unavailable time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Current Call State Idle time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold for Current Call State On-Call time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentThresholdProfileDescription 
 
Content 
 
 
Documentation 
        Call Center Agent Threshold Profile description.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentThresholdProfileDescription ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAgentUnavailableCodeDescription 
 
Content 
 
 
Documentation 
        Call Center Agent Unavailable Code Description.
	   
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAgentUnavailableCodeDescription ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="40 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterAnnouncementSelection 
 
Content 
value  comes from list: {'System'|'Custom'} 
 
 
 
Documentation 
        Call Center Announcement Selection.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterAnnouncementSelection ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="System "/>
<xs:enumeration  value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterComfortMessageBypassThresholdSeconds 
 
Content 
 
 
Documentation 
        Call center comfort message bypass threshold. This is the maximum estimated wait time to allow 
        bypassing the comfort message.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterComfortMessageBypassThresholdSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="120 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterConsecutiveBouncedCallsToForceAgentUnavailable 
 
Content 
 
 
Documentation 
        Call center maximum number of consecutive bounced calls allowed before forcing agent to become unavailable.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterConsecutiveBouncedCallsToForceAgentUnavailable ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="5 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterDaysAfterScheduledReportCompletion 
 
Content 
 
 
Documentation 
        The number of days after a scheduled report is completed.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterDaysAfterScheduledReportCompletion ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="366 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterEmergencyCallCLIDPrefix 
 
Content 
 
 
Documentation 
        Call Center emergency call CLID prefix.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterEmergencyCallCLIDPrefix ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="10 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterEnhancedReportingBrandingChoice 
 
Content 
value  comes from list: {'System'|'Custom'} 
 
 
 
Documentation 
        The call center enhanced reporting Enterprise or Group level branding choice.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterEnhancedReportingBrandingChoice ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="System "/>
<xs:enumeration  value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterEnhancedReportingSystemBrandingChoice 
 
Content 
value  comes from list: {'Default'|'Custom'} 
 
 
 
Documentation 
        The call center enhanced reporting system level branding choice.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterEnhancedReportingSystemBrandingChoice ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Default "/>
<xs:enumeration  value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterGuardTimerSeconds 
 
Content 
 
 
Documentation 
         The timer determines how long the system will wait before routing a call to a free agent.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterGuardTimerSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="25 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterMaximumScheduledReportsPerInterval 
 
Content 
 
 
Documentation 
        Maximum number of call center scheduled report can be processed per report search interval.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterMaximumScheduledReportsPerInterval ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="100000 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueDepthNotificationThreshold 
 
Content 
 
 
Documentation 
          Number of calls in queue before notification to agents devices.
	     
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueDepthNotificationThreshold ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="525 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Queue Threshold for Estimated wait time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdAverageHandlingTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Queue Threshold for Average Handling Time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueThresholdAverageHandlingTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Queue Threshold for Average speed of answer.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdCurrentCallsInQueue 
 
Content 
 
 
Documentation 
        Call Center Queue Threshold for Current calls in queue.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueThresholdCurrentCallsInQueue ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="525 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds 
 
Content 
 
 
Documentation 
        Call Center Queue Threshold for Current longest waiting call.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportAbadonedCallsInServiceLevel 
 
Content 
value  comes from list: {'Ignore All Abandoned Calls'|'Include All Abandoned Calls'|'Include Abandoned Calls Except Before Entrance Completes'|'Include Abandoned Calls Except In Interval'} 
 
 
 
Documentation 
        The call center enhanced reporting abadoned calls possible values for service level thresholds
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportAbadonedCallsInServiceLevel ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Ignore All Abandoned Calls "/>
<xs:enumeration  value ="Include All Abandoned Calls "/>
<xs:enumeration  value ="Include Abandoned Calls Except Before Entrance Completes "/>
<xs:enumeration  value ="Include Abandoned Calls Except In Interval "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportDataTemplateInputParameterOption 
 
Content 
value  comes from list: {'Required'|'Does Not Apply'} 
 
 
 
Documentation 
        Options for call center enhanced reporting data template input parameters.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportDataTemplateInputParameterOption ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Required "/>
<xs:enumeration  value ="Does Not Apply "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportDataTemplateName 
 
Content 
 
 
Documentation 
        The call center enhanced reporting data template name.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportDataTemplateName ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportDateFormat 
 
Content 
value  comes from list: {'MMDDYYYY'|'DDMMYYYY'} 
 
 
 
Documentation 
        Date format for a call center enhanced reporting report.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportDateFormat ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="MMDDYYYY "/>
<xs:enumeration  value ="DDMMYYYY "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportFileFormat 
 
Content 
value  comes from list: {'PDF'|'XLS'} 
 
 
 
Documentation 
        Call center enhanced reporting report file format.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportFileFormat ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="PDF "/>
<xs:enumeration  value ="XLS "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportInputParameterOption 
 
Content 
value  comes from list: {'Required'|'Hidden'} 
 
 
 
Documentation 
        Options for call center enhanced reporting input parameters.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportInputParameterOption ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Required "/>
<xs:enumeration  value ="Hidden "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportIntervalNumber 
 
Content 
 
 
Documentation 
        The call center enhanced reporting report interval time number, to be used with the 
        CallCenterReportIntervalTimeUnit.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportIntervalNumber ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="99 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportIntervalTimeUnit 
 
Content 
value  comes from list: {'Hour'|'Day'|'Week'|'Month'|'Year'} 
 
 
 
Documentation 
        The call center enhanced reporting report interval time unit.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportIntervalTimeUnit ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Hour "/>
<xs:enumeration  value ="Day "/>
<xs:enumeration  value ="Week "/>
<xs:enumeration  value ="Month "/>
<xs:enumeration  value ="Year "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportSamplingPeriod 
 
Content 
value  comes from list: {'15 Minutes'|'30 Minutes'|'Hourly'|'Daily'|'Weekly'|'Monthly'} 
 
 
 
Documentation 
        The call center enhanced reporting sampling period.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportSamplingPeriod ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="15 Minutes "/>
<xs:enumeration  value ="30 Minutes "/>
<xs:enumeration  value ="Hourly "/>
<xs:enumeration  value ="Daily "/>
<xs:enumeration  value ="Weekly "/>
<xs:enumeration  value ="Monthly "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportServerChoice19 
 
Content 
value  comes from list: {'Enhanced'|'Off'} 
 
 
 
Documentation 
        Call center report server choice.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportServerChoice19 ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Enhanced "/>
<xs:enumeration  value ="Off "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportServiceLevelObjective 
 
Content 
 
 
Documentation 
        The call center enhanced reporting report service level objective percentage.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportServiceLevelObjective ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="0 "/>
<xs:maxInclusive  value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportTemplateAccessOption 
 
Content 
value  comes from list: {'Supervisor Only'|'Supervisor and Agent'} 
 
 
 
Documentation 
        The call center enhanced reporting template access option.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportTemplateAccessOption ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Supervisor Only "/>
<xs:enumeration  value ="Supervisor and Agent "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportTemplateDescription 
 
Content 
 
 
Documentation 
        The call center enhanced reporting report template description.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportTemplateDescription ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportThresholdSeconds 
 
Content 
 
 
Documentation 
        The call center enhanced reporting report threshold.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportThresholdSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="7200 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportTimeFormat 
 
Content 
value  comes from list: {'AM/PM'|'24Hour'} 
 
 
 
Documentation 
        Time format for a call center enhanced reporting report.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportTimeFormat ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="AM/PM "/>
<xs:enumeration  value ="24Hour "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterReportType 
 
Content 
value  comes from list: {'Agent'|'Call Center Dnis'|'Call Center'} 
 
 
 
Documentation 
        The call center enhanced reporting type.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterReportType ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Agent "/>
<xs:enumeration  value ="Call Center Dnis "/>
<xs:enumeration  value ="Call Center "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds 
 
Content 
 
 
Documentation 
        Call center ring time before playing comfort message bypass announcement.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="0 "/>
<xs:maxInclusive  value ="120 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterRoutingPolicy 
 
Content 
value  comes from list: {'Longest Wait Time'|'Priority'} 
 
 
 
Documentation 
        Call center routing policy.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterRoutingPolicy ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Longest Wait Time "/>
<xs:enumeration  value ="Priority "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :float  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterRoutingPriority 
 
Content 
0.0 <= value  <= 1000000.0 
 
 
 
Documentation 
        Call center routing priority.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterRoutingPriority ">
<
xs:restriction  base ="
xs :float 
 ">
<xs:minInclusive  value ="0.0 "/>
<xs:maxInclusive  value ="1000000.0 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterRoutingType 
 
Content 
value  comes from list: {'Priority Based'|'Skill Based'} 
 
 
 
Documentation 
        Call Center Routing type for distributing calls within a call center.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterRoutingType ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Priority Based "/>
<xs:enumeration  value ="Skill Based "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportDescription 
 
Content 
 
 
Documentation 
        The call center enhanced reporting scheduled report description.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterScheduledReportDescription ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterScheduledReportSearchIntervalMinutes 
 
Content 
 
 
Documentation 
        Indicates how often we search for a scheduled report to process.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterScheduledReportSearchIntervalMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="1440 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStatisticsCollectionPeriodMinutes 
 
Content 
value  comes from list: {'15'|'30'|'60'} 
 
 
 
Documentation 
        Statistics reporting interval in minutes.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStatisticsCollectionPeriodMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:enumeration  value ="15 "/>
<xs:enumeration  value ="30 "/>
<xs:enumeration  value ="60 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStatisticsSamplingPeriodMinutes 
 
Content 
value  comes from list: {'15'|'30'} 
 
 
 
Documentation 
        Call Center statistics sampling period.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStatisticsSamplingPeriodMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:enumeration  value ="15 "/>
<xs:enumeration  value ="30 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStatisticsSource17sp1 
 
Content 
value  comes from list: {'None'|'Application Server'|'External Reporting Server'} 
 
 
 
Documentation 
        The call center statistics source.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStatisticsSource17sp1 ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="None "/>
<xs:enumeration  value ="Application Server "/>
<xs:enumeration  value ="External Reporting Server "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStrandedCallProcessingAction 
 
Content 
value  comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'} 
 
 
 
Documentation 
        Call center stranded call processing action.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStrandedCallProcessingAction ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="None "/>
<xs:enumeration  value ="Busy "/>
<xs:enumeration  value ="Transfer "/>
<xs:enumeration  value ="Night Service "/>
<xs:enumeration  value ="Ringing "/>
<xs:enumeration  value ="Announcement "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStrandedCallUnavailableNumberOfAgents 
 
Content 
 
 
Documentation 
        The number of unavailable agents used to condition the Call Center stranded calls - unavailable routing policy.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStrandedCallUnavailableNumberOfAgents ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="1000 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterStrandedCallUnavailableProcessingAction 
 
Content 
value  comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'} 
 
 
 
Documentation 
        Call center stranded calls - unavailable routing policy processing action.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterStrandedCallUnavailableProcessingAction ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="None "/>
<xs:enumeration  value ="Busy "/>
<xs:enumeration  value ="Transfer "/>
<xs:enumeration  value ="Night Service "/>
<xs:enumeration  value ="Ringing "/>
<xs:enumeration  value ="Announcement "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds 
 
Content 
 
 
Documentation 
         The time determines how long the system waits and prevents notification emails being 
         generated as a statistic swings back and forth across a threshold.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="3 "/>
<xs:maxInclusive  value ="60 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterTimeBetweenComfortMessagesSeconds 
 
Content 
 
 
Documentation 
        The interval in seconds between each repetition of the comfort message played to queued users.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterTimeBetweenComfortMessagesSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="10 "/>
<xs:maxInclusive  value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterType 
 
Content 
value  comes from list: {'Basic'|'Standard'|'Premium'} 
 
 
 
Documentation 
        Call center type.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterType ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Basic "/>
<xs:enumeration  value ="Standard "/>
<xs:enumeration  value ="Premium "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterUniformCallDistributionPolicyScope 
 
Content 
value  comes from list: {'Agent'|'Call Center'} 
 
 
 
Documentation 
        Call Center Uniform Call Distribution Policy Scope.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterUniformCallDistributionPolicyScope ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Agent "/>
<xs:enumeration  value ="Call Center "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallCenterWaitingTimeNotificationThresholdSeconds 
 
Content 
 
 
Documentation 
          Waiting time for a given call before notification to agents devices.
	     
 
Schema Component Representation 
<
xs:simpleType  name ="
CallCenterWaitingTimeNotificationThresholdSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="7200 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallDispositionCode 
 
Content 
 
 
Documentation 
        Call Center Call Disposition Code Value.
	   
 
Schema Component Representation 
<
xs:simpleType  name ="
CallDispositionCode ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="10 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallDispositionCodeDescription 
 
Content 
 
 
Documentation 
        Call Center Call Disposition Code Description.
	   
 
Schema Component Representation 
<
xs:simpleType  name ="
CallDispositionCodeDescription ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:minLength  value ="1 "/>
<xs:maxLength  value ="40 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallDispositionCodeLevel 
 
Content 
value  comes from list: {'Enterprise'|'Group'|'Queue'} 
 
 
 
Documentation 
        Identifies at which level in the system an call center call disposition code is created.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallDispositionCodeLevel ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Enterprise "/>
<xs:enumeration  value ="Group "/>
<xs:enumeration  value ="Queue "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallHandlingMinimumSamplingSize 
 
Content 
 
 
Documentation 
         The minimum number of entries for the call handling time moving average to be valid.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallHandlingMinimumSamplingSize ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
CallHandlingSamplingPeriodMinutes 
 
Content 
 
 
Documentation 
         The moving average period used to calculate the call handling time.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
CallHandlingSamplingPeriodMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="5 "/>
<xs:maxInclusive  value ="30 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
DNISPriority 
 
Content 
value  comes from list: {'0 - Highest'|'1 - High'|'2 - Medium'|'3 - Low'} 
 
 
 
Documentation 
        Choices for DNIS priority.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
DNISPriority ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="0 - Highest "/>
<xs:enumeration  value ="1 - High "/>
<xs:enumeration  value ="2 - Medium "/>
<xs:enumeration  value ="3 - Low "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
DNISPromoteCallPrioritySeconds 
 
Content 
 
 
Documentation 
        Timer to upgrade the priority for a DNIS number 
       
 
Schema Component Representation 
<
xs:simpleType  name ="
DNISPromoteCallPrioritySeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="1800 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageDefaultCallHandlingMinutes 
 
Content 
 
 
Documentation 
        The default number of call handling minutes.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
EstimatedWaitMessageDefaultCallHandlingMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageMaximumPositions 
 
Content 
 
 
Documentation 
        The number of position for which the estimated wait is played.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
EstimatedWaitMessageMaximumPositions ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageMaximumWaitingMinutes 
 
Content 
 
 
Documentation 
        The number of minutes for which the estimated wait is played.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
EstimatedWaitMessageMaximumWaitingMinutes ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="1 "/>
<xs:maxInclusive  value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :token  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageOperatingMode 
 
Content 
value  comes from list: {'Position'|'Time'} 
 
 
 
Documentation 
        The type of estimated wait message that is played.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
EstimatedWaitMessageOperatingMode ">
<
xs:restriction  base ="
xs :token 
 ">
<xs:enumeration  value ="Position "/>
<xs:enumeration  value ="Time "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Parent type: 
xs :int  (derivation method: restriction) 
 
Sub-types: 
None 
 
Name 
EstimatedWaitMessageTimeBetweenUpdatesSeconds 
 
Content 
 
 
Documentation 
        The interval in seconds between each repetition of the estimated wait time/location message played to queued users.
       
 
Schema Component Representation 
<
xs:simpleType  name ="
EstimatedWaitMessageTimeBetweenUpdatesSeconds ">
<
xs:restriction  base ="
xs :int 
 ">
<xs:minInclusive  value ="10 "/>
<xs:maxInclusive  value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
 
 
Complex Type: 
Schema Component Type
 
AusAddress 
 
Schema Component Name
 
Parent type: 
Address  (derivation method: extension) 
 
Sub-types: 
QLDAddress  (by restriction) 
 
 
 
If this schema component is a type definition, its type hierarchy is shown in a gray-bordered box.
The table above displays the properties of this schema component.
XML Instance Representation 
<... 
 country="Australia " 
 > 
<unitNo> string  </unitNo> [0..1] 
 
<houseNo> string  </houseNo> [1] 
 
<street> string  </street> [1] 
 
Start Choice 
[1] 
 
<city> string  </city> [1] 
 
<town> string  </town> [1] 
 
End Choice 
<state> AusStates  </state> [1] 
 
<postcode> string <<pattern  = [1-9][0-9]{3}>>  </postcode> [1] 
? 
 
 
</...> 
 
 
The XML Instance Representation table above shows the schema component's content as an XML instance.
The minimum and maximum occurrence of elements and attributes are provided in square brackets, e.g. [0..1]. 
Model group information are shown in gray, e.g. Start Choice ... End Choice. 
For type derivations, the elements and attributes that have been added to or changed from the base type's content are shown in bold . 
If an element/attribute has a fixed value, the fixed value is shown in green, e.g. country="Australia". 
Otherwise, the type of the element/attribute is displayed.
               
If the element/attribute's type is in the schema, a link is provided to it. 
For local simple type definitions, the constraints are displayed in angle brackets, e.g. <<pattern  = [1-9][0-9]{3}>>. 
 
 
If a local element/attribute has documentation, it will be displayed in a window that pops up when the question mark inside the attribute or next to the element is clicked, e.g. <postcode>. 
 
 
Schema Component Representation 
<complexType 
name ="AusAddress "> 
<complexContent > 
<extension 
base ="
Address 
 "> 
<sequence > 
<element 
name ="state " type ="
AusStates 
 "/> 
<element 
name ="postcode "> 
<simpleType > 
<restriction 
base ="
string 
 "> 
<pattern 
value ="[1-9][0-9]{3} "/> 
</restriction > 
</simpleType > 
</element > 
</sequence > 
<attribute 
name ="country " type ="
string 
 " fixed ="Australia "/> 
</extension > 
</complexContent > 
</complexType > 
 
The Schema Component Representation table above displays the underlying XML representation of the schema component. (Annotations are not shown.)
 
Abstract   (Applies to complex type definitions and element declarations). An abstract element or complex type cannot used to validate an element instance. If there is a reference to an abstract element, only element declarations that can substitute the abstract element can be used to validate the instance. For references to abstract type definitions, only derived types can be used.
All Model Group   Child elements can be provided in any order  in instances. See: http://www.w3.org/TR/xmlschema-1/#element-all .
Choice Model Group   
Only one  from the list of child elements and model groups can be provided in instances. See: http://www.w3.org/TR/xmlschema-1/#element-choice .
Collapse Whitespace Policy   Replace tab, line feed, and carriage return characters with space character (Unicode character 32). Then, collapse contiguous sequences of space characters into single space character, and remove leading and trailing space characters.
Disallowed Substitutions   (Applies to element declarations). If substitution  is specified, then substitution group  members cannot be used in place of the given element declaration to validate element instances. If derivation methods , e.g. extension, restriction, are specified, then the given element declaration will not validate element instances that have types derived from the element declaration's type using the specified derivation methods. Normally, element instances can override their declaration's type by specifying an xsi:type attribute.
Key Constraint   Like Uniqueness Constraint , but additionally requires that the specified value(s) must be provided. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .
Key Reference Constraint   Ensures that the specified value(s) must match value(s) from a Key Constraint  or Uniqueness Constraint . See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .
Model Group   Groups together element content, specifying the order in which the element content can occur and the number of times the group of element content may be repeated. See: http://www.w3.org/TR/xmlschema-1/#Model_Groups .
Nillable   (Applies to element declarations). If an element declaration is nillable, instances can use the xsi:nil attribute. The xsi:nil attribute is the boolean attribute, nil , from the http://www.w3.org/2001/XMLSchema-instance  namespace. If an element instance has an xsi:nil attribute set to true, it can be left empty, even though its element declaration may have required content.
Notation   A notation is used to identify the format of a piece of data. Values of elements and attributes that are of type, NOTATION, must come from the names of declared notations. See: http://www.w3.org/TR/xmlschema-1/#cNotation_Declarations .
Preserve Whitespace Policy   Preserve whitespaces exactly as they appear in instances.
Prohibited Derivations   (Applies to type definitions). Derivation methods that cannot be used to create sub-types from a given type definition.
Prohibited Substitutions   (Applies to complex type definitions). Prevents sub-types that have been derived using the specified derivation methods from validating element instances in place of the given type definition.
Replace Whitespace Policy   Replace tab, line feed, and carriage return characters with space character (Unicode character 32).
Sequence Model Group   Child elements and model groups must be provided in the specified order  in instances. See: http://www.w3.org/TR/xmlschema-1/#element-sequence .
Substitution Group   Elements that are members  of a substitution group can be used wherever the head  element of the substitution group is referenced.
Substitution Group Exclusions   (Applies to element declarations). Prohibits element declarations from nominating themselves as being able to substitute a given element declaration, if they have types that are derived from the original element's type using the specified derivation methods.
Target Namespace   The target namespace identifies the namespace that components in this schema belongs to. If no target namespace is provided, then the schema components do not belong to any namespace.
Uniqueness Constraint   Ensures uniqueness of an element/attribute value, or a combination of values, within a specified scope. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .